LaQua Martin
Detroit,MI
Summary
Dedicated Customer Service Professional with 17 years of experience seeking a role as a Customer Service Representative. Proven track record in resolving account issues and ensuring customer satisfaction, as demonstrated in previous roles at Continuum Global Services and the United States Postal Service. Strong communication, empathy, and organizational skills enhance ability to provide exceptional service and support.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Access Representative
R1Rcm
02.2025 - Current
- Conduct patient identification and insurance card scanning for emergency department triage to ensure accurate and efficient processing.
- Offer reassurance to patients, ensuring they receive empathetic and compassionate care throughout their visit.
- Facilitate smooth communication between patients and medical staff to enhance the overall patient experience.
Customer Service Representative
Continuum Global Services
Remote
09.2024 - 02.2025
- Resolved diverse account issues, including billing discrepancies, rebate inquiries, and account upgrade requests, ensuring efficient problem resolution.
- Maintained a high standard of service by delivering timely and accurate responses to customer inquiries.
- Enhanced customer satisfaction through effective communication and problem-solving skills.
Delivery Driver
UPS
Detroit, MI
09.2023 - 07.2024
- Ensured accurate and timely sorting of parcels, facilitating efficient delivery to business and residential clients.
- Maintained consistent delivery standards, prioritizing customer satisfaction and adherence to schedule commitments.
- Enhanced operational efficiency by effectively managing route logistics and resolving delivery challenges.
Mail Carrier/Customer Service Agent Tier 1
United States Postal Service
Detroit, MI
10.2015 - 08.2023
- Cased and sorted various correspondence, including letters, magazines, and packages, ensuring accurate and efficient delivery to residential and commercial addresses.
- Streamlined the sorting process, enhancing distribution efficiency and reliability for mail recipients.
- Managed inbound and outbound calls to address and resolve customer issues related to mail holds, forwarding, delivery ETAs, and post office service inquiries.
General Laborer
Mayco International
Sterling Heights, MI
11.2012 - 09.2014
- Scanned and cataloged automotive components, ensuring accurate and organized inventory management.
- Assembled car parts with meticulous attention to detail, supporting production standards and quality control.
Housekeeper
Sage Hospitality
Novi, MI
03.2010 - 11.2012
- Ensured guest rooms and common areas were impeccably sanitized and well-presented, consistently maintaining high cleanliness standards.
- Adhered strictly to health and safety protocols, contributing to a safe and welcoming environment for all guests.
Security Guard
Blanks Security
Detroit, MI
02.2009 - 02.2010
- Monitored commercial property to prevent theft and assisted in addressing security-related concerns.
Security Officer
Securitas Security
Detroit, MI
10.2006 - 10.2008
- Monitored commercial and residential properties to prevent theft and ensured safety by addressing potential security concerns promptly and effectively.
- Maintained a secure environment through vigilant observation and proactive response to incidents.
Education
Associate of Science - Hospitality Management
Wayne County Community College District
Detroit, MI09-2013
Skills
- Logistics and delivery expertise
- Vehicle operation
- Information security
- Assembly line operations
- Efficient loading and unloading
- Physical lifting proficiency
- Cash transaction processing
- Media relations
- Production management
- Guest service experience
- Quality assurance
- Meal preparation expertise
- Point of sale operation
- Professional driving
- Emotional intelligence
- Effective communication
- Detail-oriented approach
- Effective organizational skills
- Effective multi-tasking
Certification
- Commercial Driver's License (CDL), MI Oct 2027
- Driver's License
Timeline
Patient Access Representative
R1Rcm
02.2025 - Current
Customer Service Representative
Continuum Global Services
09.2024 - 02.2025
Delivery Driver
UPS
09.2023 - 07.2024
Mail Carrier/Customer Service Agent Tier 1
United States Postal Service
10.2015 - 08.2023
General Laborer
Mayco International
11.2012 - 09.2014
Housekeeper
Sage Hospitality
03.2010 - 11.2012
Security Guard
Blanks Security
02.2009 - 02.2010
Security Officer
Securitas Security
10.2006 - 10.2008
Associate of Science - Hospitality Management
Wayne County Community College District