Kayla Sandifer
Tangipahoa,LA
Summary
Patient Access Representative with extensive experience in HIPAA compliance, patient registration, and insurance verification. Excel in maintaining confidentiality, providing excellent customer service, and handling difficult situations calmly. Skilled in appointment scheduling, documentation review, and proficient with Epic Systems and Microsoft Office.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
North Oaks Health System
12.2022 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Delivery Driver (CDL
Fed Ex Freight
01.2020 - 11.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Driver
Brown Brothers Trucking LLC
01.2018 - 10.2019
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Work tandem with more experienced driver moving rebar and lumber
Sales Associate
Cato Fashions
01.2016 - 04.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Kentwood High School
Kentwood, LA05-2016
Skills
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Technical: Microsoft Excel, Microsoft Word, Epic Systems (Healthcare Management)
- Customer Service: Appointment Scheduling, Documentation Review, Insurance Verification
- Logistics & Transportation: CDL, GPS Navigation, Route Management, Delivery Coordination
Certification
- HIPAA Compliance Certification – Various Providers.
- Ethics in Healthcare Certificate – Various Providers.
- Customer Service Certification – Various Providers.
CDL
CDL to drive big rigs
Timeline
Patient Access Representative
North Oaks Health System
12.2022 - Current
Delivery Driver (CDL
Fed Ex Freight
01.2020 - 11.2022
Driver
Brown Brothers Trucking LLC
01.2018 - 10.2019
Sales Associate
Cato Fashions
01.2016 - 04.2018
- HIPAA Compliance Certification – Various Providers.
- Ethics in Healthcare Certificate – Various Providers.
- Customer Service Certification – Various Providers.
High School Diploma -
Kentwood High School
Similar Profiles
Lisa McgeeLisa Mcgee
Safety Technician at North Oaks Health SystemSafety Technician at North Oaks Health System
Julie CrockettJulie Crockett
Patient Advocacy-Experience Manager at North Oaks Health SystemPatient Advocacy-Experience Manager at North Oaks Health System
Carol DeVaultCarol DeVault
Central Supply Chain Director at North Oaks Health SystemCentral Supply Chain Director at North Oaks Health System