Layla Elhabr
Fort Worth,Texas
Summary
Compassionate Patient Representative with experience in healthcare and customer service. Skills include effective communication, problem-solving, registering patients and verifying insurance. Demonstrated ability to enhance patient satisfaction and foster relationships with healthcare providers. Proven impact in streamlining processes and enhancing operational efficiency. Reliable and detail-oriented. Excellent multitasker with strong follow-through on all issues and top-notch customer service abilities, ready to take on challenges using problem-solving and task prioritization skills to help team succeed.
Overview
3
3
years of professional experience
Work History
Patient Representative
CareNow Urgent Care
Fort Worth, TX
11.2024 - Current
- Verified insurance eligibility for services rendered to ensure accurate billing procedures.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Applied HIPAA privacy and security regulations while handling patient information.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Scheduled follow-up appointments for patients based on physician recommendations..
- Greeted visitors and answered phones in a professional manner..
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Conducted follow-up calls to check on the status of discharged patients.
- Floating around different clinics within the pod when is needed
Sales Lead Keyholder
Intimissimi
Fort Worth, Texas
10.2023 - 12.2024
- Participated in weekly team meetings to discuss upcoming promotions, sales goals, and visual merchandising plans
- Analyzed sales data and adjusted displays accordingly to maximize revenue
- Making return appropriately as policy
- Maintained accurate records of all incoming and outgoing shipments using inventory software or systems, label item stock on the floor and backstock
- Identified inventory variances through daily and monthly inventory audits
- Developed seasonal promotions and window displays to attract customers during peak shopping periods
- Improved sales process by delivering feedback to management
- Addressed customer questions and complaints with professionalism
- Sorting mail and providing info to customers
- Analyzed large data sets to identify trends and patterns
- Send LY numbers and reports to district and regional manager
- Answered telephone calls with excellent phone etiquette and offered basic store information
Lead Beauty Advisor
Kohls Sephora
Fort Worth, Texas
04.2023 - 10.2023
- Managed inventory by restocking shelves as needed and ensuring all merchandise was properly displayed according to visual guidelines
- Scanning items every hour for inventory correction and stock the item when needed
- Maintain and organized work environment by regularly sanitizing makeup stations and tools according to hygiene standards
- Resolved guest concerns diplomatically while maintaining professional demeanor
- Performed daily opening and closing procedures including cash register reconciliation, setting up displays, and cleaning tasks
- Greeted customers warmly upon arrival, creating welcoming atmosphere conducive to positive shopping experiences
- Offered guidance on skincare routines tailored to clients' specific concerns like acne-prone skin or signs of aging
- Utilized various application techniques including airbrushing, contouring, highlighting, blending, shading, and color correction
Retail Merchandiser
Ulta
Fort Worth, Texas
03.2022 - 05.2023
- Adjusted displays for new product promotions and special offerings
- Controlled inventory with strict inspection, documentation, and counting procedures
- Processed daily deliveries, unboxing, sorting, and stocking merchandise and supplies
- Identified products in need of restocking and stock the section
- Picking up items for online orders and scanning them
- Kept clean, organized, and well-stocked checkout areas
- Informed customers of promotions and special offers to increase sales
- Received incoming shipments of supplies, instruments and equipment
- Provided training to new employees on supply management software programs and proper handling techniques for sensitive materials
Education
High School -
Paschal High School
Fort worth06.2022
Skills
- Store operations
- Daily Reporting
- Customer Service
- Product Knowledge
- Inventory and Stocking
- Multitasking
- Problem-solving abilities
- Organizational Skills
- Reliability
- Marketing Merchandising
- Phone etiquette
- Registration services
- Insurance verification
- Proficient in software
Timeline
Patient Representative
CareNow Urgent Care
11.2024 - Current
Sales Lead Keyholder
Intimissimi
10.2023 - 12.2024
Lead Beauty Advisor
Kohls Sephora
04.2023 - 10.2023
Retail Merchandiser
Ulta
03.2022 - 05.2023
High School -
Paschal High School