Ashley Loman
San Antonio
Summary
Reliable Store Manager with 5 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and an enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
18
18
years of professional experience
Work History
Patient Service Representative
Baptist Health
San Antonio
10.2024 - Current
- Coordinated appointment scheduling and registration processes to enhance patient experience.
- Handled a high volume of incoming and outgoing calls, resolving inquiries to promote customer satisfaction.
- Maintained accurate and efficient updates of patient records in electronic health systems to support quality care.
- Proficient in EMR Synapse
Store Manager
7 Eleven Gas Station
San Antonio
07.2022 - 09.2024
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Balanced sales, reconciled cash, and made bank deposits to ensure smooth opening and closing operations.
- Built customer confidence by actively listening to concerns and complaints, resolving issues to improve customer satisfaction.
- Trained and mentored associates on daily tasks and procedures to enhance team performance.
Store Manager
Speedway Gas Station
Anderson
08.2018 - 07.2022
Para educator
Erskine elementary
02.2016 - 05.2016
- Supported instruction for special needs children, fostering a nurturing learning environment.
Financial Services Technician
Indiana National Guard
Indianapolis
12.2008 - 12.2010
Education
Associate - health care support
Ivy Tech Community College
IN01-2017
MILITARY SERVICE
Service Country
US08-2013
Health Occupations
US Army AIT Quarter Master School
Fort Lee, VA01-2009
Elwood Community High School
Elwood, IN01-2003
Skills
- Appointment coordination
- Patient interaction
- Patient confidentiality
- Customer service
- Service process improvement
- Employee training
- Staff supervision
- Store operations oversight
- Store operations
- Retail inventory management
- Accurate cash handling
- Team-oriented
Accomplishments
- Adept at developing and maintaining detailed procedural processes that reduce redundancy, improve
accuracy and efficiency, and achieve organizational objectives - Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals
and priorities and resolve issues in initial stages - Proficient in Microsoft Office System, Microsoft Windows operating system, Case Management System
(CMS), Defense Joint Military System (DJMS), Joint Uniform System Transaction Input System (JUSTIS), and
Additional Information
- Authorized to work in the US for any employer
Timeline
Patient Service Representative
Baptist Health
10.2024 - Current
Store Manager
7 Eleven Gas Station
07.2022 - 09.2024
Store Manager
Speedway Gas Station
08.2018 - 07.2022
Para educator
Erskine elementary
02.2016 - 05.2016
Financial Services Technician
Indiana National Guard
12.2008 - 12.2010
Associate - health care support
Ivy Tech Community College
MILITARY SERVICE
Service Country
Health Occupations
US Army AIT Quarter Master School
Elwood Community High School