Yen Nguyen
Upper Darby,PA
Summary
Healthcare professional with a solid background in managing patient scheduling, insurance verification, and EHR documentation. Committed to delivering exceptional patient care and support while pursuing an Associate of Applied Science in Nursing, aiming for a Patient Care Technician or Nurse Extern position to gain practical clinical experience.
Overview
8
8
years of professional experience
Work History
Patient Service Representative
Main Line Health
Bryn Mawr, PA
08.2025 - Current
- Greeted and assisted patients in person or over the phone, fostering a welcoming environment
- Scheduling, confirming, and rescheduling appointments
- Registering patients by collecting and verifying personal, insurance, and demographic information
- Verified insurance eligibility and secured necessary referrals or authorizations.
- Facilitated patient check-in and check-out to enhance patient experience and streamline clinic workflow.
- Managed incoming calls, messages, and correspondence to provide timely responses to patient inquiries.
- Communicating with clinical staff to coordinate patient care and workflow
- Ensuring patient confidentiality and compliance with HIPAA regulations
- Resolved patient concerns and complaints efficiently, enhancing patient satisfaction and trust
Patient Service Associate
Jefferson Health Sidney Kimmel Cancer Center Asplundh Cancer Pavilion
Willow Grove, PA
04.2025 - 08.2025
- Managed patient scheduling and appointment coordination for cancer treatment services.
- Coordinated patient care among healthcare professionals, streamlining treatment plans and enhancing collaboration.
- Facilitated communication between patients and healthcare providers, improving service delivery and patient satisfaction.
- Addressed patient inquiries and concerns promptly, ensuring compassionate support and effective resolution.
- Assisted in patient check-in and verification processes to ensure a smooth workflow.
- Maintained accurate patient records in electronic health systems for efficient information access.
- Organized patient education materials to promote understanding of treatment options and procedures.
- Observed proper infection control practices when handling specimens or disposing of hazardous materials.
Medical Secretary / Surgical Scheduler
U.S. Digestive Health
Wynnewood, PA
04.2021 - 01.2025
- Scheduled and confirmed colonoscopy procedures in a high-volume gastroenterology practice
- Communicated preparation instructions to patients, enhancing compliance and readiness for procedures
- Verified insurance eligibility and obtained authorizations, facilitating seamless patient access to care
- Maintained accurate patient records and updated scheduling systems
- Coordinated with providers and clinical staff, optimizing daily schedules for improved patient flow and efficiency
- Handled patient inquiries professionally while ensuring a positive experience
Medical Scribe
Scribeamerica
King of Prussia, PA
03.2020 - 10.2020
- Documented patient encounters, including history, physical exams, and treatment plans in real time
- Entered accurate information into electronic health record (EHR) systems such as Epic Systems or Cerner
- Assisted physicians during examinations to enhance documentation accuracy and thoroughness
- Reviewed charts for accuracy and completeness to ensure compliance with healthcare regulations
- Managed patient records while ensuring confidentiality in accordance with HIPAA regulations
- Improved provider productivity by reducing documentation time
- Focused expertise in gastroenterology and adolescent medicine
Pharmacy Technician
Children's Hospital of Philadelphia
Philadelphia, PA
07.2018 - 10.2018
- Prepared and dispensed prescription medications under pharmacist supervision
- Processed new and refill prescriptions with a focus on accuracy and timeliness
- Verified insurance coverage and resolved billing issues to ensure patient access to medications
- Assisted patients with questions and medication pick-ups, fostering a positive customer experience
- Entered patient data and maintained records using pharmacy systems
- Managed inventory, including ordering, stocking, and organizing medications
- Ensured compliance with pharmacy laws, regulations, and HIPAA standards
Education
High School Diploma -
Upper Darby High School
Drexel Hill, PA06-2012
Some College (No Degree) - Nursing
Delaware County Community College
Media, PA08-2026
Skills
- Patient registration
- Patient Scheduling
- Appointment coordination
- Insurance Verification
- Insurance verification
- Epic/EHR
- Medical record management
- Medical terminology
- Patient record entry
- Care Coordination
- Patient Communication
- Detail-Oriented
- Workflow optimization
- Problem resolution
- Team Collaboration
- Interpersonal communication
- Team collaboration
- Medical insurance
- Appointment management
- HIPAA Compliance
- Appointment management
Languages
- Vietnamese
- English
Timeline
Patient Service Representative
Main Line Health
08.2025 - Current
Patient Service Associate
Jefferson Health Sidney Kimmel Cancer Center Asplundh Cancer Pavilion
04.2025 - 08.2025
Medical Secretary / Surgical Scheduler
U.S. Digestive Health
04.2021 - 01.2025
Medical Scribe
Scribeamerica
03.2020 - 10.2020
Pharmacy Technician
Children's Hospital of Philadelphia
07.2018 - 10.2018
High School Diploma -
Upper Darby High School
Some College (No Degree) - Nursing
Delaware County Community College