NATALIE ROJAS
Homestead,FL
Summary
Versatile Service Champion offering 24 years of experience working in various areas of retail store to meet customer needs. Expert at assisting with food preparation, money handling and facility cleaning. Cheerful team player with dedication to creating positive business impact by enhancing customers experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Patient Access Representative
Baptist Cardiology
10.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
Store Manger
Walmart
04.2019 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Store Manager
Walmart
04.2014 - 04.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Assistant Manager
Walmart
04.2007 - 04.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Department Manager
Walmart
08.2001 - 04.2007
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Stocker
Walmart
08.1999 - 04.2001
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Helped customers locate desired items and transfer oversized items to vehicles.
Cashier
Walmart
08.1999 - 04.2001
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Fortville High School
Miami, FL06.1998
Skills
- Customer Service
- Work Ethic and Integrity
- Money Handling
- Reliability and punctuality
- Insurance Verification
- HIPAA Compliance
- Multitasking and Organization
- Appointment Scheduling
- Problem-Solving
- Store operations
- Team leadership and coaching
- Retail store support
- Stocking Supplies and Retail Products
- Schedule Preparation
- Performance Evaluations
- Computer Skills
- Decision-Making
- Team Development
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Patient Access Representative
Baptist Cardiology
10.2023 - Current
Store Manger
Walmart
04.2019 - 04.2023
Assistant Store Manager
Walmart
04.2014 - 04.2019
Assistant Manager
Walmart
04.2007 - 04.2014
Department Manager
Walmart
08.2001 - 04.2007
Stocker
Walmart
08.1999 - 04.2001
Cashier
Walmart
08.1999 - 04.2001
High School Diploma -
Fortville High School
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