Katelyn A. Borowicz
Petoskey
Summary
Hospitality professional specializing in event management, food and beverage operations, and front office administration. Demonstrated success in enhancing operational efficiency and client retention through strategic planning and logistics coordination. Proven track record of delivering successful events that consistently exceed client expectations.
Overview
9
9
years of professional experience
Work History
Patient Representative
Grand Traverse Ophthalmology Clinic
Petoskey
02.2026 - Current
- Greet patients, verify identity, and update demographic data in Electronic Medical Record (EMR) systems.
- Coordinate, confirm, and reschedule patient appointments, tests, and referrals.
- Verify insurance eligibility, explain coverage limits, and collect co-pays or past-balance payments at the time of service.
- Answer multi-line phones, triage calls to medical staff, and manage correspondence.
- Strictly protect patient Protected Health Information (PHI) and follow all HIPAA and regulatory guidelines.
- Managed patient inquiries and appointment scheduling for a busy multi-physician medical facility, ensuring a seamless intake experience for over 120 patients daily.
- Partnered with billing and optical departments to reconcile insurance discrepancies.
Event Planning Manager
Grand Hotel - Mackinac Island
Mackinac Island
04.2022 - 02.2026
- Primary client contact for events: conducted regular meetings, provided status updates, answered inquiries, and managed expectations throughout the planning lifecycle.
- Coordinated all event logistics (setup, teardown, transportation) to ensure seamless on-site operations.
- Led client meetings and produced detailed Banquet Event Orders (BEOs), contract walkthroughs, and other essential event documentation.
- Facilitated cross-department communication among Food & Beverage, Sales, Catering, Banquets, and Front Office to align execution.
- Negotiated and managed relationships with external vendors for production, AV, décor, and transportation.
- Managed multiple hospitality management and sales software platforms to track events, billing, and inventory.
- Increased average event revenue by 30% through upselling premium F&B packages, resort amenities, and experiential offerings.
- Conducted contract walkthroughs for corporate clients, clarifying stipulations, liability clauses, and billing terms to ensure full transparency and alignment.
Group Sales, Catering & Marketing Coordinator
Park Place Hotel & Conference Center
Traverse City
11.2021 - 04.2022
- Reviewed & maintained group sales records and requests. Including proposal & contract management, client relations, room accommodations and billing.
- Oversaw Social Media accounts including content creation & marketing tactics.
- Assisted in developing company flyers, brochures, client presentations, and other graphic marketing materials.
- Assisted Catering Department in client meetings, event management, creation of Banquet Event Orders, & other necessary tasks.
- Coordinate inter-office communication between the Sales, Catering, Banquets, & Front Office Departments.
- Managed multiple Hospitality Management and Sales software used at the property.
Hotel Assistant Manager
Grand Hotel - Mackinac Island
Mackinac Island
05.2021 - 11.2021
- Supported front office manager in daily front desk operations, managing room assignments, billing collections, and facilitating guest services during arrivals and departures.
- Assist in overseeing multiple departments in rooms division including; front desk, concierge, admissions and PBX.
- Delivered guest services including recovery, relations, accounting inquiries, and managing online reviews to enhance guest satisfaction.
- Manage multiple Hospitality Management and POS software used at the property.
- Reviewed and maintained group sales and tour records, coordinating requests and events with corporate sales and reservations offices.
Front Office
Stafford’s Hospitality Inc.
Petoskey
10.2017 - 05.2021
- Perform bookkeeping activities, such as managing time clock hours, balancing accounts, and conducting nightly audits.
- Greet, register, compute bills, collect payments, and make change for guests of the hotel.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Review and maintain group sales records and requests in cooperation with the corporate sales office.
- Manage multiple Hospitality Management and POS software used at property.
Education
Graduate Diploma - Holistic Health Practice
American College of Health Sciences
Portland, Or09-2020
High School Diploma -
Cheboygan Area Highscool
Cheboygan, MI05-2017
Skills
- Sales and marketing strategies
- Contract management
- Attention to detail
- Time management
- Event design and coordination
- Conflict resolution
- Records management
- Critical thinking
- Electronic medical records and HIPAA compliance
- Customer service excellence
- Budget management
- Client relationship management
- Cross-department collaboration
Timeline
Patient Representative
Grand Traverse Ophthalmology Clinic
02.2026 - Current
Event Planning Manager
Grand Hotel - Mackinac Island
04.2022 - 02.2026
Group Sales, Catering & Marketing Coordinator
Park Place Hotel & Conference Center
11.2021 - 04.2022
Hotel Assistant Manager
Grand Hotel - Mackinac Island
05.2021 - 11.2021
Front Office
Stafford’s Hospitality Inc.
10.2017 - 05.2021
Graduate Diploma - Holistic Health Practice
American College of Health Sciences
High School Diploma -
Cheboygan Area Highscool