Kiancia McKinney
Fort Worth,,TX
Summary
Strategic and driven professional with a proven ability to streamline operations, strengthen team performance, and deliver results through leadership, precision, and accountability.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Patient Representative
CareNow Urgent Care
Fort Worth, TX
07.2025 - Current
- Provide high quality patient access support by managing registration, insurance verification, and payment collection with accuracy and professionalism.
- Ensure smooth front office operations by coordinating patient flow and maintaining consistent communication between clinical and administrative teams.
- Enter and update patient information in the EMR system with 100% attention to detail and compliance with HIPAA regulations.
Referral Coordinator
Endocrine Associates of Mid-Cities
Bedford, TX
03.2025 - 04.2025
- Processed patient referrals and prior authorizations to guarantee timely continuation of care and reduce delays in scheduling.
- Liaised between physicians, patients, and insurance companies to verify coverage and resolve documentation discrepancies.
- Maintained organized digital records in alignment with HIPAA and clinic compliance standards.
Executive Assistant
Fierce Faces Studios
Arlington, TX
10.2022 - 03.2025
- Oversaw daily scheduling, client relations, and administrative coordination for a high volume studio environment.
- Streamlined appointment management processes, reducing booking conflicts and improving client retention rates.
- Coordinated communication between management, clients, and vendors to support seamless business operations.
- Assisted in onboarding and training new staff members to ensure consistent service standards.
Seasonal Retail Sales Associate
Old Navy
Grapevine, Texas
11.2024 - 01.2025
- Supported store operations during peak season, assisting over 100 customers per shift with purchases, returns, and inquiries.
- Maintained visually appealing merchandise displays and ensured stock accuracy on the sales floor.
- Contributed to team sales goals through product knowledge and efficient customer engagement.
Beauty Advisor
Ulta Beauty
Cypress, Texas
10.2022 - 05.2024
- Delivered personalized beauty consultations, aligning product recommendations with customer preferences and needs.
- Replenished and organized inventory to maintain product availability and visual appeal.
- Promoted new launches and loyalty programs to increase sales and enhance customer satisfaction.
Administrative Assistant
Fierce Faces Studios
09.2018 - 10.2022
- Managed front-desk operations for a busy salon, coordinating 60+ weekly client appointments with accuracy and professionalism.
- Implemented updated scheduling and intake systems that improved efficiency and reduced booking errors.
- Maintained organized records, processed payments, and supported leadership with inventory tracking.
- Assisted in onboarding and training new staff members to ensure consistent service standards.
Receptionist
Fierce Faces Studios
Arlington, Texas
11.2016 - 09.2018
- Managed front-desk check-ins, high volume phone lines, and payment processing with consistent accuracy.
- Scheduled and confirmed 60+ weekly appointments, cutting wait time complaints by setting clearer expectations.
- Introduced updated intake forms and a simple desk checklist that improved check-in speed and reduced errors.
Education
Master of Science - Information Technology Management
Western Governors University
Salt Lake City, UT 12.2025 - 12.2026
BBA - Management
Prairie View A&M University
Prairie View, TX08-2024
Skills
- Leadership Support
- Team Coordination
- Front Office Management
- Customer Service
- Data Entry
- Scheduling
- Documentation & Record Keeping
- Problem Solving
- HIPAA Compliance
- Time Management
Certification
- Basic Life Support (BLS), American Heart Association, 2025
Timeline
Master of Science - Information Technology Management
Western Governors University
12.2025 - 12.2026
Patient Representative
CareNow Urgent Care
07.2025 - Current
Referral Coordinator
Endocrine Associates of Mid-Cities
03.2025 - 04.2025
Seasonal Retail Sales Associate
Old Navy
11.2024 - 01.2025
Executive Assistant
Fierce Faces Studios
10.2022 - 03.2025
Beauty Advisor
Ulta Beauty
10.2022 - 05.2024
Administrative Assistant
Fierce Faces Studios
09.2018 - 10.2022
Receptionist
Fierce Faces Studios
11.2016 - 09.2018
BBA - Management
Prairie View A&M University