Prenisha Daniels, BA
Los Angeles,CA
Summary
Healthcare professional with a strong foundation in operations, patient services, and administrative leadership. I bring hands-on experience improving workflows, supporting clinical teams, and navigating healthcare systems to keep care moving efficiently and effectively. Known for being collaborative, detail-oriented, and solution-focused, I'm motivated to grow into a healthcare operations/management role where I can lead teams, strengthen operations, and contribute to high-quality, patient-centered care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Patient Authorization Representative (Remote)
UCLA Health
03.2023 - Current
- Coordinate operational workflows supporting ambulatory practices by managing insurance authorization, eligibility verification, and payer requirements to ensure timely patient access.
- Support scheduling, tracking, and documentation of authorization activities to meet time-sensitive clinical and operational deadlines.
- Act as a primary point of contact between providers, clinics, payers, and administrative teams to facilitate communication and resolve workflow barriers.
- Assist with practice-level operational transitions by adapting workflows to changing payer rules, regulatory updates, and internal procedures.
- Track authorization outcomes and operational data using EPIC and payer portals to support reporting, risk identification, and process improvement.
- Prepare written communications and patient notifications related to authorization status and care coordination.
Marketing Manager (Start-up)
Starry Internet
10.2021 - 01.2023
- Supported planning and execution of B2B marketing campaigns across digital channels, driving lead generation and increasing brand visibility within targeted markets.
- Established and tracked marketing KPIs, analyzing performance trends to inform strategic planning and improve operational efficiency.
- Managed marketing data, tools, and platforms to track performance, maintain data accuracy, and streamline campaign workflows.
- Led community outreach initiatives and partnerships while planning and executing large-scale community events and festivals, engaging 100+ attendees and strengthening brand presence and local engagement.
- Monitored marketing budgets and operational expenses, ensuring alignment with financial targets and efficient use of resources.
- Planned, coordinated, and executed large-scale community events and festivals, engaging 300+ attendees while strengthening partnerships and brand presence.
Assistant Property Manager
Mill Creek Residential Trust
01.2019 - 10.2021
- Utilized CRM platforms to manage resident communications, track leasing activity, and maintain accurate operational records to support performance reporting and workflow efficiency.
- Prepared operational and financial reports for leadership, analyzing performance metrics such as occupancy rates, revenue trends, and ROI to inform strategic planning and decision-making.
- Coordinated complex logistics for move-ins/outs, inspections, maintenance schedules, and vendor services, ensuring operational continuity and stakeholder satisfaction.
- Supervised, trained, and supported on-site teams, reinforcing policies, standard workflows, and performance expectations.
- Planned and executed multi-stakeholder events and initiatives, managing timelines, resources, communication, and budgets.
- Led engagement initiatives through coordinated programming and communication strategies to strengthen community participation and service experience.
Leasing Manager
United Dominion Residential
06.2014 - 12.2018
- Oversaw daily operational workflows to support occupancy goals while maintaining high standards of customer service and stakeholder satisfaction.
- Utilized CRM platforms to manage resident communications, track leasing activity, and maintain accurate operational records to support performance reporting and workflow efficiency.
- Drafted, reviewed, and managed contractual agreements in compliance with organizational policies and regulatory requirements.
- Analyzed market data and performance trends to inform pricing strategies and operational planning.
- Managed sensitive compliance-related processes in accordance with legal guidelines, minimizing operational disruption and risk.
- Trained, supervised, and supported staff, reinforcing standardized workflows, performance expectations, and service quality.
Education
MS - Healthcare Administration
California State University Dominguez Hills
06-2027
BA - Psychology
California State University Dominguez Hills
Associate of Arts - Psychology
Los Angeles Harbor College
Associate of Arts - Social and Behavioral Sciences
Los Angeles Harbor College
Associate of Arts - Health and Fitness
Los Angeles Harbor College
Skills
- Project Coordination
- Stakeholder Engagement
- Schedule Management
- Sales
- EPIC/CARECONNECT/CRM Experience
- Performance Metrics & KPI Monitoring
- Leadership Support
- Asset Management
- Effective Communication
- Compliance Awareness
Certification
First AID / CPR / AED Certification
Timeline
Patient Authorization Representative (Remote)
UCLA Health
03.2023 - Current
Marketing Manager (Start-up)
Starry Internet
10.2021 - 01.2023
Assistant Property Manager
Mill Creek Residential Trust
01.2019 - 10.2021
Leasing Manager
United Dominion Residential
06.2014 - 12.2018
BA - Psychology
California State University Dominguez Hills
Associate of Arts - Psychology
Los Angeles Harbor College
Associate of Arts - Social and Behavioral Sciences
Los Angeles Harbor College
Associate of Arts - Health and Fitness
Los Angeles Harbor College
MS - Healthcare Administration
California State University Dominguez Hills