MARY EDUKERE

Scheduling appointments in a prompt and courteous manner utilizing a PC.
Confirming appointments and handling cancellations in a timely, efficient, and courteous manner.
Problem-solving for patients utilizing identified resources
Providing comprehensive service to facilitate a resolution for any caller's request.
Acquiring and maintaining computer skills to effectively utilize applicable software.

Processed customer service experience with PC experience and knowledge of MS Word and Excel, Epic, Cisco Jabber, Cisco Finesse.
Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans.

Conduct literature reviews and synthesize research findings.

• Assist clients with personal care tasks, including bathing, grooming, dressing, and toileting.
• Monitor and report changes in client health status to the care manager.
• Provide companionship and emotional support to clients and their families.
• Prepare meals, perform light housekeeping, and support mobility exercises.

• Registered and updated patient information in electronic data capture systems.
• Conducted outbound and inbound calls to assist patients with claims and inquiries.
• Coordinated schedules, payments, and appointments for patients.
• Interacted with federal, state, and private agencies regarding patient welfare.
• Maintained and analyzed patient data, ensuring accuracy and integrity.

• Provided care for psychiatric patients, including crisis intervention, and monitoring.
• Documented patient intake, vital signs, and behavioral progress notes.
• Assisted patients with daily living activities, and promoted healthy habits.
• Advocated for clients, and facilitated emotional and physiological support.

• Referred newly diagnosed HIV/AIDS patients to medical and social support services.
• Delivered individualized care plans and emergency financial assistance guidance.
• Provided counseling and facilitated psycho-educational groups for clients.

• Obtained patient vital signs, medical history, and prepared patients for examinations.
• Scheduled appointments and coordinated care with external healthcare providers.
• Maintained and updated electronic health records (EHRs).
• Delivered empathetic patient support, and addressed inquiries professionally.