Summary
Overview
Work History
Education
Skills
Certifications And Ministry Leadership
Timeline
Generic

Malissa Johnson

Rocky Point,USA

Summary

Motivated and reliable professional with a Bachelor’s Degree in Business Administration and over 10 years of experience in healthcare. Strong organizational skills, clear communication, attention to detail, and a strong work ethic. Eager to secure an entry-level position, learn, grow, and contribute to an efficient, team-oriented environment while supporting organizational goals with professionalism and care.

Overview

17
17
years of professional experience

Work History

Patient Representative

Delaney Radiology
05.2020 - Current
  • Welcome and assist over 50 patients daily with check-in, registration, and intake processes
  • Verify insurance, process payments, and ensure all billing procedures are accurately completed
  • Coordinate diagnostic appointments and communicate updates to patients
  • Maintain HIPAA compliance and integrity of electronic health records

Medical Assistant

Independence Back Institute
04.2009 - Current
  • Provide comprehensive clinical and administrative support to several physicians
  • Prepare patients for examinations and assist in medical procedures, including intrathecal pump management
  • Administer injections and perform vital diagnostic tasks with precision and care
  • Submit and track prior authorizations; draft and submit appeal letters for denied claims
  • Schedule appointments, manage patient flow, and ensure smooth daily operations
  • Accurately document clinical notes and relay messages on behalf of providers
  • Uphold cleanliness and safety standards across exam and front office areas
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Cashier

Burlington Coat Factory
08.2021 - 05.2022
  • Handled all cash, credit, and refund transactions with 100% accuracy
  • Delivered prompt, friendly service in a high-volume retail environment
  • Ensured drawer accuracy and balanced registers at end of shifts

Medical Assistant

MedNorth
04.2008 - 04.2009
  • Conducted patient intake, collected vitals, and documented medical histories
  • Supported three physicians during exams and clinical procedures
  • Administered immunizations and injections per provider instructions
  • Scheduled follow-ups and communicated test results with sensitivity and clarity
  • Maintained exam rooms to meet safety and compliance standards
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Completed EKGs and other tests based on patient presentation in office.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.

Education

Master of Divinity - Christ

Shaw University
Raleigh, NC
07-2027

Bachelor of Business Administration -

Strayer University
Raleigh, NC
03.2021

Associate Degree - Medical Assisting

Miller-Motte College
Wilmington, NC
09.2006

High School Diploma - undefined

Pender High School
Burgaw, NC
06.1997

Skills

  • Clinical & Patient Care Support
  • Medical Office Administration
  • EMR Systems & Appointment Scheduling
  • Insurance Verification & Prior Authorizations
  • HIPAA Compliance & Confidentiality
  • Documentation Accuracy & Data Entry
  • Appeals & Follow-Up Management
  • Team Collaboration & Communication
  • Cash Handling & Payment Processing
  • Ministry Support & Spiritual Leadership
  • Customer service
  • HIPAA compliance
  • Problem-solving
  • Phone and email etiquette
  • Multitasking and organization
  • Flexible schedule

Certifications And Ministry Leadership

  • Licensed Evangelist, Second Episcopal District – North Carolina Conference, 2010-01-01, Present, Deliver sermons, lead worship, and provide spiritual guidance to individuals and families, Organize youth outreach and faith-based events to promote community and engagement
  • Certificate in Evangelism, A.M.E. Church Growth & Evangelism, Memphis, TN, 2013-01-01

Timeline

Cashier

Burlington Coat Factory
08.2021 - 05.2022

Patient Representative

Delaney Radiology
05.2020 - Current

Medical Assistant

Independence Back Institute
04.2009 - Current

Medical Assistant

MedNorth
04.2008 - 04.2009

Associate Degree - Medical Assisting

Miller-Motte College

High School Diploma - undefined

Pender High School

Master of Divinity - Christ

Shaw University

Bachelor of Business Administration -

Strayer University

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