Haby Diallo
Columbus,OH
Summary
Detail-oriented public health professional with a Bachelor of Science in Public Health and over eight years of healthcare experience supporting clinical operations, patient services, and multidisciplinary healthcare teams. Experienced coordinating with providers, maintaining accurate medical documentation, resolving patient and operational issues, and ensuring compliance with organizational policies. Strong communication, organizational, and problem-solving skills with the ability to manage multiple priorities, support clinical sites, and contribute to successful research and healthcare initiatives.
Overview
20
20
years of professional experience
Work History
Patient Representative
OhioHealth
Columbus, OH
01.2021 - Current
- Coordinate communication between patients, physicians, nurse practitioners, and clinical staff to ensure timely resolution of healthcare needs.
- Schedule and process medication refill requests for more than 400 physicians and nurse practitioners while maintaining documentation accuracy.
- Verify patient demographics, insurance information, and medical records to maintain complete and accurate documentation.
- Monitor patient information and communicate important updates to healthcare providers to support quality patient care.
- Resolve issues involving incomplete or inaccurate patient information through proactive communication and follow-up.
- Document patient interactions accurately while maintaining HIPAA compliance and confidentiality.
- Manage high-volume telephone and email communications while providing exceptional customer service.
- Support healthcare teams by coordinating appointments, documentation, and workflow efficiency.
Nutrition Services Team Lead
OhioHealth
Columbus, OH
06.2015 - 01.2021
- Supervised daily operations and coordinated activities for a team serving over 300 patients daily.
- Trained and mentored staff on organizational procedures, quality standards, and compliance requirements.
- Scheduled more than 50 employees while ensuring adequate staffing levels.
- Conducted quality assurance checks and monitored compliance with food safety regulations.
- Identified operational challenges and implemented process improvements to enhance service quality.
- Collaborated with multidisciplinary healthcare teams to ensure quality patient service.
Warehouse Associate
Limited Inc
Reynoldsburg, OH
06.2011 - 02.2015
- Maintained accurate inventory documentation and shipment records.
- Performed quality control inspections to ensure accuracy and compliance.
- Verified shipment documentation and inventory records using electronic scanning systems.
- Coordinated logistics to support efficient operations and timely deliveries.
Receptionist
Provena McAuley Manor
Aurora, IL
03.2006 - 09.2008
- Served as the primary point of contact for visitors, staff, and external stakeholders.
- Managed office documentation, correspondence, scheduling, and record maintenance.
- Coordinated communication between departments to facilitate timely issue resolution.
- Supported administrative operations through accurate filing, reporting, and document preparation.
Education
B.S - Public Health
University of Arizona
Tucson, AZ05-2024
Skills
- Clinical Operations Support
- Site Communication & Coordination
- Clinical Documentation
- Patient & Provider Relations
- Regulatory Documentation
- Data Collection & Data Quality
- Healthcare Compliance (HIPAA)
- Enrollment & Patient Scheduling
- Issue Resolution & Escalation
- CTMS/TMF Documentation (Quick Learner)
- Microsoft Office Suite
- Team Collaboration
- Training & Education
- Quality Assurance
- Public Health
Timeline
Patient Representative
OhioHealth
01.2021 - Current
Nutrition Services Team Lead
OhioHealth
06.2015 - 01.2021
Warehouse Associate
Limited Inc
06.2011 - 02.2015
Receptionist
Provena McAuley Manor
03.2006 - 09.2008
B.S - Public Health
University of Arizona