Jennifer De Leon
Houston,TX
Summary
Bilingual healthcare support professional helping patients with benefits, coverage, billing, scheduling, and new-patient orientation. Works across front-desk operations and medical records while maintaining accurate documentation, HIPAA compliance, and a welcoming environment. Medical Assistant training adds practical knowledge of phlebotomy, injections, vital signs, medication administration, and 12-lead EKGs.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Patient Relations Analyst/Manager
Oak Street Health
Houston, TX
03.2026 - Current
- Guided patients through the healthcare system, facilitating resolution of medical bills within and outside Oak Street Health.
- Advocated for patients, fostering trust and providing clear guidance on healthcare coverage options.
- Assist patients with Medicare and insurance coverage, benefits, eligibility, plan summaries, and available resources.
- Serve as an internal resource for providers and staff regarding patient insurance questions.
- Educated patients on application processes for public benefits, including Public Aid and Extra Help for prescription drugs.
- Facilitated welcome visits to familiarize new patients with clinic processes and care options. and orientation for new patients.
- Provided support for clinic operations, focusing on scheduling and billing to improve patient experience, including scheduling and billing, while providing exceptional customer service.
- Foster patient engagement through events and center tours.
Welcome Coordinator
Oak Street Health
Houston, TX
07.2024 - 03.2026
- Supported appointment scheduling and rescheduling in electronic medical record platform for smooth patient access.
- Greeted patients and guests and completed visit check-in, including help with required forms.
- Updated patient records and entered changes in electronic medical record platform.
- Completed outbound follow-up calls to strengthen patient engagement and continuity of care.
- Monitored waiting area and community room spaces to maintain positive, welcoming environment for patients and guests.
- Processed fax communications to keep documentation flow accurate and efficient.
Customer Service Associate / PRO Specialist
Floor & Decor
Houston, TX
12.2021 - 07.2024
- Delivered customer service by answering calls, supporting order processing, and resolving customer inquiries and escalations.
- Coordinated order follow-up, quotes, phone sales, pickups, deliveries, and in-store transfers to ensure customer satisfaction.
- Built professional relationships with contractors, installers, companies, and other customers.
- Executed purchases and returns while managing closing tills, payment processing, and generating required reports.
Cashier / Customer Service
Lowe's
Houston, TX
05.2020 - 12.2021
- Delivered fast, friendly, professional customer service at checkout and customer service desk, enhancing customer satisfaction.
- Processed returns and refunds, answered and routed phone calls, assisted with online, curbside, and pickup orders to streamline customer experience.
- Scheduled installation quote appointments, explained applicable policies, promotions, discounts, and returns to ensure customer understanding.
Retail Associate
Marshalls
Houston, TX
08.2018 - 08.2021
- Operated point-of-sale systems, efficiently processing payments and returns while addressing customer inquiries.
- Assisted customers in a fast-paced environment, ensuring professional and courteous service to enhance shopping experience.
- Maintained organized merchandise areas and coordinated with team members to streamline daily operations.
CCE School Volunteer Teacher Assistant
Saint Elizabeth Ann Seton Catholic Church
11.2017 - 08.2021
- Delivered resources and translated vocabulary for Spanish-speaking students to support teaching efforts.
- Supported Saint Elizabeth Ann Seton Catholic Church school events and classroom activities.
- Assisted parish staff with student supervision during worship and school programs.
- Prepared supplies for faith formation lessons and school volunteer activities.
Education
Medical Assistant Certification Program -
The College of Health Care Professions
Houston04-2027
Associate of Science - Engineering, Math and Science
Lone Star College
Cypress, TX05-2026
Associate of Arts - Business Administration and Management
Lone Star College
Cypress, TX05-2022
Skills
- Insurance navigation
- Patient billing advocacy
- Medical record management
- Patient check-in
- Appointment scheduling
- Insurance verification
- Patient intake processes
- Patient care documentation
- Patient care coordination
- Patient satisfaction tracking
- Patient data tracking
- Healthcare process improvement
- Healthcare audit support
- Healthcare data visualization
- Accurate data entry
- Clinical operations support
- Bilingual communication
- Customer service excellence
- Detail-oriented
- Decisive under pressure
- Healthcare data visualization
Certification
Forklift Certification Floor & Decor | Awarded January 2023
Languages
Spanish
Native/ Bilingual
Timeline
Patient Relations Analyst/Manager
Oak Street Health
03.2026 - Current
Welcome Coordinator
Oak Street Health
07.2024 - 03.2026
Customer Service Associate / PRO Specialist
Floor & Decor
12.2021 - 07.2024
Cashier / Customer Service
Lowe's
05.2020 - 12.2021
Retail Associate
Marshalls
08.2018 - 08.2021
CCE School Volunteer Teacher Assistant
Saint Elizabeth Ann Seton Catholic Church
11.2017 - 08.2021
Medical Assistant Certification Program -
The College of Health Care Professions
Associate of Science - Engineering, Math and Science
Lone Star College
Associate of Arts - Business Administration and Management
Lone Star College