Overview
Work History
Education
Skills
Certification
Timeline
Generic

Hannah Traister

Boston,MA

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Support Manager

Takeda Pharmaceuticals
Lexington, MA
09.2023 - Current
  • Streamlines patient onboarding and therapy access by coordinating with providers, specialty pharmacies, and insurers.
  • Leads benefit investigations and resolves complex reimbursement challenges.
  • Educates patients and caregivers on insurance coverage, financial assistance programs, and treatment administration.
  • Collaborates with external vendors or partners in order to provide a comprehensive solution for patients' needs.
  • Monitors patient progress and outcomes and provides feedback to physicians.
  • Facilitates weekly meetings with specialty pharmacies.
  • Regularly organizes team and department events.

Behavioral Health Discharge Specialist

Commonwealth Care Alliance
Boston, MA
05.2022 - 09.2023
  • Assisted inpatient social workers with discharge planning.
  • Followed up on all aspects of patient's inpatient psychiatric admissions, from date of admission to confirming follow-up appointments.

Master of Social Work Intern

Encompass Health Rehabilitation Hospital
Woburn, MA
09.2021 - 06.2022
  • Completed assessments, progress notes, and discharge planning.
  • Advocated for patients and worked to improve the patient experience.
  • Communicated and worked with an interdisciplinary medical team.

Provider Information Specialist

Tufts Health Plan
Watertown, MA
09.2020 - 08.2021
  • Assessed and validated provider contacts and licensure data.
  • Evaluated correspondence from providers and internal departments regarding provider status changes.

Behavioral Health Service Coordinator

Tufts Health Plan
Watertown, MA
12.2019 - 09.2020
  • Assisted with accessing care, from outpatient services to inpatient hospitalizations.
  • Coordinated requests from members seeking outside coverage for the review of medical necessity.
  • Facilitated authorizations for behavioral health treatment, neuropsychological testing, and ABA services.

Bachelor of Social Work Intern

Dana-Farber Cancer Institute
Boston, MA
09.2018 - 06.2019
  • Supported the One-to-One program, a peer support phone-based program available to DFCI patients and caregivers.

Education

Master of Social Work -

Boston College School of Social Work
Chestnut Hill, MA
05.2022

Bachelor of Social Work -

Simmons University
Boston, MA
05.2019

Skills

  • Patient onboarding
  • Benefit investigation
  • Reimbursement resolution
  • Patient education
  • Care coordination
  • Insurance navigation
  • Team collaboration
  • Documentation accuracy
  • Patient advocacy
  • Medical terminology

Certification

  • Prior Authorization Certified Specialist (Accreditation Council for Medical Affairs)
  • Research and HIPAA Privacy Protections (Collaborative Institutional Training Initiative)

Timeline

Patient Support Manager

Takeda Pharmaceuticals
09.2023 - Current

Behavioral Health Discharge Specialist

Commonwealth Care Alliance
05.2022 - 09.2023

Master of Social Work Intern

Encompass Health Rehabilitation Hospital
09.2021 - 06.2022

Provider Information Specialist

Tufts Health Plan
09.2020 - 08.2021

Behavioral Health Service Coordinator

Tufts Health Plan
12.2019 - 09.2020

Bachelor of Social Work Intern

Dana-Farber Cancer Institute
09.2018 - 06.2019

Master of Social Work -

Boston College School of Social Work

Bachelor of Social Work -

Simmons University

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Hannah Traister