Hannah Traister
Boston,MA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Patient Support Manager
Takeda Pharmaceuticals
Lexington, MA
09.2023 - Current
- Streamlines patient onboarding and therapy access by coordinating with providers, specialty pharmacies, and insurers.
- Leads benefit investigations and resolves complex reimbursement challenges.
- Educates patients and caregivers on insurance coverage, financial assistance programs, and treatment administration.
- Collaborates with external vendors or partners in order to provide a comprehensive solution for patients' needs.
- Monitors patient progress and outcomes and provides feedback to physicians.
- Facilitates weekly meetings with specialty pharmacies.
- Regularly organizes team and department events.
Behavioral Health Discharge Specialist
Commonwealth Care Alliance
Boston, MA
05.2022 - 09.2023
- Assisted inpatient social workers with discharge planning.
- Followed up on all aspects of patient's inpatient psychiatric admissions, from date of admission to confirming follow-up appointments.
Master of Social Work Intern
Encompass Health Rehabilitation Hospital
Woburn, MA
09.2021 - 06.2022
- Completed assessments, progress notes, and discharge planning.
- Advocated for patients and worked to improve the patient experience.
- Communicated and worked with an interdisciplinary medical team.
Provider Information Specialist
Tufts Health Plan
Watertown, MA
09.2020 - 08.2021
- Assessed and validated provider contacts and licensure data.
- Evaluated correspondence from providers and internal departments regarding provider status changes.
Behavioral Health Service Coordinator
Tufts Health Plan
Watertown, MA
12.2019 - 09.2020
- Assisted with accessing care, from outpatient services to inpatient hospitalizations.
- Coordinated requests from members seeking outside coverage for the review of medical necessity.
- Facilitated authorizations for behavioral health treatment, neuropsychological testing, and ABA services.
Bachelor of Social Work Intern
Dana-Farber Cancer Institute
Boston, MA
09.2018 - 06.2019
- Supported the One-to-One program, a peer support phone-based program available to DFCI patients and caregivers.
Education
Master of Social Work -
Boston College School of Social Work
Chestnut Hill, MA05.2022
Bachelor of Social Work -
Simmons University
Boston, MA05.2019
Skills
- Patient onboarding
- Benefit investigation
- Reimbursement resolution
- Patient education
- Care coordination
- Insurance navigation
- Team collaboration
- Documentation accuracy
- Patient advocacy
- Medical terminology
Certification
- Prior Authorization Certified Specialist (Accreditation Council for Medical Affairs)
- Research and HIPAA Privacy Protections (Collaborative Institutional Training Initiative)
Timeline
Patient Support Manager
Takeda Pharmaceuticals
09.2023 - Current
Behavioral Health Discharge Specialist
Commonwealth Care Alliance
05.2022 - 09.2023
Master of Social Work Intern
Encompass Health Rehabilitation Hospital
09.2021 - 06.2022
Provider Information Specialist
Tufts Health Plan
09.2020 - 08.2021
Behavioral Health Service Coordinator
Tufts Health Plan
12.2019 - 09.2020
Bachelor of Social Work Intern
Dana-Farber Cancer Institute
09.2018 - 06.2019
Master of Social Work -
Boston College School of Social Work
Bachelor of Social Work -
Simmons University