Diana Rodriguez
Buda
Summary
Experienced healthcare professional with a strong background in patient management and team leadership. Skilled in optimizing operational effectiveness and facilitating compliance with HIPAA regulations, ensuring the delivery of high-quality patient care
Overview
13
13
years of professional experience
Work History
Lead Patient Care Coordinator
Wellmed Medical Group
Austin, TX
04.2024 - Current
- Facilitated coordination of patient care appointments to enhance operational effectiveness and service quality.
- Coordinated efforts with healthcare providers to tackle complex patient concerns, prioritizing timely and efficient solutions.
- Managed electronic health record systems to support clinical teams with precise and timely patient data.
- Optimized team efficiency by managing schedules, assigning responsibilities, and consistently tracking performance metrics.
- Facilitated HIPAA compliance by training staff on privacy policies and supervising the handling of sensitive patient data.
- Guided new patient care coordinators through mentorship, fostering adherence to best practices in patient management.
- Streamlined call handling processes by efficiently triaging and routing calls to designated staff as required.
- Balanced deposits and credit card payments each day.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Patient Service Representative
Wellmed Medical Group
Austin, TX
06.2020 - 04.2024
- Conducted thorough insurance verifications, focusing on seamless claim processing and strict compliance with billing protocols.
- Assessed and confirmed insurance eligibility and coverage for patients, supporting efficient patient care processes.
- Managed filing and maintenance of patient records in compliance with HIPAA regulations.
- Enhanced patient satisfaction by delivering exceptional customer service throughout check-in and check-out processes.
- Utilized ECW to efficiently manage and schedule patient appointments.
- Collected copayments to ensure efficient financial transactions and compiled daily financial summaries.
- Oversaw daily call operations, ensuring effective response to over 500 incoming calls.
Manager/Crew Leader
SUBWAY®Restaurants
Austin, TX
02.2013 - 06.2020
- Managed daily operations to enhance customer satisfaction and streamline service processes.
- Provided comprehensive instruction on food safety standards and operational procedures, ensuring staff compliance.
- Established inventory management systems to enhance stock control and minimize waste.
- Designed and managed employee schedules to optimize workforce efficiency.
- Monitored compliance with health regulations to uphold safety standards and maintain high inspection ratings.
- Managed cost control initiatives to ensure business operations remained within budget.
Education
High School Diploma -
Lockhart High School
Lockhart, TXSkills
- Healthcare privacy adherence
- Proficient time management
- Insurance eligibility verification
- Leadership experience
- Client support
- Meticulous attention to detail
- Proficient in managing multiple tasks
- Comprehensive patient management
- Problem-solving abilities
- Innovative problem solving
- Patient onboarding
- Efficient appointment management
- Employee onboarding
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Patient Care Coordinator
Wellmed Medical Group
04.2024 - Current
Patient Service Representative
Wellmed Medical Group
06.2020 - 04.2024
Manager/Crew Leader
SUBWAY®Restaurants
02.2013 - 06.2020
High School Diploma -
Lockhart High School