Kiranjot Kaur
Levittown
Summary
Accomplished Lead Patient Care Coordinator at CityMD Urgent Care Center, adept in HIPAA protocol adherence and strong leadership. Spearheaded a leadership development program, enhancing team performance and patient care quality. Proficient in ECW and Salesforce, ensuring efficient healthcare operations and patient documentation. Achieved significant improvements in patient satisfaction and care standards. Recent graduate with foundational knowledge in Nursing and hands on experience gained through academic projects and clinicals.
Overview
6
6
years of professional experience
Work History
Lead Patient Care Coordinator
CityMD Urgent Care Center
02.2022 - Current
- Delivered excellent patient experiences and direct care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Communicated with patients, ensuring that medical information was kept private.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Verified patient insurance eligibility and entered patient information into system.
- Determined quality assurance benchmarks and set standards for improvement.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
Senior Medical Assistant
CityMD Urgent Care Center
03.2019 - 02.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Measured patient spirometry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Implemented care and efficiency improvements to support and enhance office operations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Completed EKGs and other tests based on patient presentation in office.
- Checked patient insurance, demographic, and health history to keep information current.
- Used ECW, Athena, Salesforce to input information into computerized patient record system.
Education
Associate of Science - Nursing
Saint Paul's School of Nursing
Staten Island, NY08-2024
Medical Assistant Diploma -
Hunter Business School
Levittown, NY11-2018
High School Diploma -
Division Avenue Highscool
Levittown06-2016
Skills
- Strong leadership
- HIPAA protocol adherence
- Healthcare operations
- Proficient in NICE, Five9, Salesforce, Athena, ECW
- Clinical practice operations
- Case management
- Scheduling coordination
- Medical record requests
- Patient documentation
- Attention to detail
- Critical thinking skills
- Patient safety
Clinicals
Student Nurse
Staten Island University Hospital, Staten Island, NY
Pediatric Unit
Richmond University Medical Center, Staten Island, NY
Cardiac Telemetry Unit, PACU, Med Surg/Oncology, Adult/Adolescent Psychiatry, Labor and Delivery
Timeline
Lead Patient Care Coordinator
CityMD Urgent Care Center
02.2022 - Current
Senior Medical Assistant
CityMD Urgent Care Center
03.2019 - 02.2022
Associate of Science - Nursing
Saint Paul's School of Nursing
Medical Assistant Diploma -
Hunter Business School
High School Diploma -
Division Avenue Highscool
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