Jessica Argueta
Maryland
Summary
Proven leader in patient care coordination, enhancing service delivery through strategic scheduling and relationship building. Excelled in surpassing sales targets by leveraging strong customer service and attention to detail. Streamlined operations with effective communication, driving consistent growth and high client satisfaction.
Overview
4
4
years of professional experience
Work History
Lead Patient Care Coordinator
LaserAway
04.2025 - Current
- Managed patient scheduling and appointment systems to boost operational effectiveness.
- Executed patient follow-up procedures, ensuring seamless continuity of care.
- Conducted training for new staff on patient care standards and sales methodologies.
- Interacted with customers to determine needs, offering customized treatment plans.
- Drove consistent sales growth by fostering valuable client relationships and understanding preferences.
- Surpassed sales targets through persuasive techniques and personable consultations.
- Maintained high client satisfaction by providing timely after-sales support for any issues.
- Strengthened communication channels between patients and medical staff, enhancing overall service delivery.
Sales Associate
MileOne
01.2024 - 04.2025
- Provided exceptional customer service to enhance client satisfaction and repeat business.
- Developed product knowledge to effectively communicate features and benefits to customers.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits to enhance customer experience.
- Fielded incoming inquiries via phone or email, providing accurate information and directing customers to the appropriate sales associate when necessary.
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
ER Registration Clerk
Lifebridge Health
11.2022 - 01.2024
- Processed patient registrations efficiently, ensuring accurate data entry in electronic health record systems.
- Verified insurance information and eligibility to facilitate smooth admissions for patients.
- Coordinated with medical staff to streamline patient flow and enhance overall service delivery.
- Maintained confidentiality of sensitive patient information in adherence to HIPAA regulations and hospital guidelines.
- Streamlined workflow for emergency room staff through accurate data entry and recordkeeping.
Education
Associate of Science -
Coastal Carolina Community College
Jacksonville, NCSkills
- Scheduling coordination
- Strong leadership
- Customer service
- Attention to detail
- Patient care
- Relationship building
- Care planning
Timeline
Lead Patient Care Coordinator
LaserAway
04.2025 - Current
Sales Associate
MileOne
01.2024 - 04.2025
ER Registration Clerk
Lifebridge Health
11.2022 - 01.2024
Associate of Science -
Coastal Carolina Community College