Tieira Lewis
Upper Marlboro,MD
Summary
Decisive and driven Clinical/Administrative Assistant who excels at managing clinical and administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Skilled in schedule management, company event coordination, prioritizing, and completing multiple tasks simultaneously and following through to ensure goals are achieved. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Chesapeake Caregivers
Annapolis, MD
06.2023 - Current
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Streamlined communication between healthcare providers, resulting in improved patient outcomes.
- Decreased patient wait times through effective resource allocation and appointment management.
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Optimized insurance claims processing by maintaining accurate and up-to-date patient information in electronic health records.
- Reduced administrative errors by implementing standardized documentation procedures for patient records.
- Managed high call volumes efficiently, triaging calls effectively and directing them to appropriate personnel as needed.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- Coordinated transportation to get patients to and from medical appointments.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Successfully negotiated client contract renewals to create increased revenue.
- Completed client invoices with quick books and submitted caregivers care notes to long term care companies.
Lead Assistant/Administrative Assistant
John Hopkins Medicine
Washington,dc, DC
09.2016 - 06.2022
- Demonstrated proficiencies in e-mail, telephone, fax, front desk reception and back office with high-volume environment for a department of over 100 employees
- Coordinated meetings and conferences for the office director, providers and staff to meet daily operational needs
- Provide accurate and timely advice to director and staff on procedures, reports and other matters
- Supported hiring and selection of new staff members
- Communicated regularly with supervisors to update on status
- Monitored work to enforce deadlines and support team
- Supervised, Trained and mentioned coworkers to build and strengthen team
- Evaluated subordinate personnel to provide constructive feedback and enhance performance
- Triage incoming patients arriving for scheduled appointments or on emergent bases to route to appropriate provider or treatment area
- Oversee and follow up on test ordered and patient referrals to confirm that results were received and recorded in the system properly
- Maintain office records and compile data from files
Clinical/Administrative Assistant
Medstar Health
Washington,dc, DC
02.2006 - 09.2016
- Planned and executed meetings, lunches and special events for the providers, sales reps and employees
- Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing correspondences
- Reviewed reports and forms for proper grammar, spelling, punctuation and compliance with established policy and procedures
- Collected, calculated and reported on expenditure and statistical data to inform senior management
- Managed building access and supplied key cards to employees and visitors
- Performed complex administrative management of sensitive and confidential issues
- Guided administrative and professional staff through computer and software problems
- Coordinated troubleshooting, maintenance and updates for office systems
- Tracked and submitted employee time sheets to accounting department for payroll processing
- Managed and adjusted personnel scheduling for 20 staff members
- Monitored resource allocation to provide optimal coverage and service
Education
Business Administration
Prince George's Community College
Marlboro, MDSkills
- Data entry documentation and management
- Able to interpret and follow complex instructions
- Delegating task
- Faxing documents
- Mail management
- Report analysis
- Health insurance processing
- Proofreading
- Detail-oriented
- Self-directed
- Medical terminology
- Payroll and benefits administration
- Patient focused customer service
- Administrative operations
- Multitasking and prioritization
- Patient charting
- Specimen collecting and handling
- Strong interpersonal skills
- Accounting
- Onboarding new hires
- Benefits administration
- Strong interpersonal skills
- Payroll processing
- Customer service
- Proofreading
- Data entry
- Detail-oriented, Sales
- Documentation
- E-mail, Telephone usage
- Triage
- Senior management
- Troubleshooting
- Fax
- Faxing documents
- Hiring
- Invoices
- Scheduling Coordination
- Insurance Verification
- HIPAA Compliance
- Effective Time Management
- Claims Processing
- Payment Collection
- Appointment Scheduling
- Office Administration
- Patient Flow Management
- Database coordination
- Filing and Recordkeeping
- New Hire Training
- Follow-up care
- Proficient in Software
- Care Planning
- Relationship Building
- Meeting Preparation
- Patient Assessment
- Attention to Detail
- Inventory and restocking
Certification
Timeline
Lead Patient Care Coordinator
Chesapeake Caregivers
06.2023 - Current
Lead Assistant/Administrative Assistant
John Hopkins Medicine
09.2016 - 06.2022
Clinical/Administrative Assistant
Medstar Health
02.2006 - 09.2016
Business Administration
Prince George's Community College