Leslie Moreno
WOODBRIDGE,VA
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
1
1
Language
5
5
years of professional experience
Work History
Patient Navigator remote/Front Desk Patient Coordinator
Medquest
WOODBRIDGE, VA
10.2024 - Current
- Advocates for patients to ensure they receive the best possible care
- Provide education, support, and coordination to assist patients in securing appointments
- Coordinated appointments to facilitate patient adherence to recommended care plans
- Resolved patient inquiries and concerns efficiently to improve overall patient satisfaction
- Educated patients on insurance options and coverage details to enhance understanding
- Delivering information from finance department about insurance authorization pending status
- Following up with doctors office for clinical and orders for insurance authorizations purposes
- Functions as a liaison for management staff, administration, physicians, managed care companies, community organizations, and other customers
- Collaborated with medical professionals to ensure timely access to appropriate services.
- Compiled reports on patient navigation activities for management review.
- Contacted patients to provide appointment reminders.
- Managed patient records and maintained confidentiality standards.
- Maintain accurate, confidential recordsFollow HIPAA and privacy requirementsDocument services, including for billing where applicable
- Scheduled, confirmed, and updated appointments or meetings using our booking system
- Answer and direct incoming calls; take clear, accurate messages when needed
- Respond to basic inquiries in person, by phone, and via email, and route more complex questions to the right team member
- Monitor the front desk area to ensure guests are checked in and assisted promptly
- Maintain a tidy, organized reception area and ensure sign-in materials are stocked
- Assisted with data entry, filing, and document preparation tasks.
- Conducted screening and safety questions for mri
- Followed and conducted orders with worker’s compensation group
- Ensured accuracy of ICD-10 codes by verifying with referring doctors.
- Compiled reports on patient navigation activities for management review.
- Contacted patients to provide appointment reminders.
- Maintained professional relationships with healthcare providers.
Medical Assistant
Mount Vernon Internal Medicne
Lorton, Virginia
07.2023 - 07.2024
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Obtained client medical history, medication information, symptoms, and allergies.
- Administered medications and vaccinations under physician supervision.
- Administer vaccines, shingles, tdap, polio, RSV, Covid, flu
- Performed RSV, Covid, flu, and strep test
- Collecting specimen and drawing blood
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Measured patient pulse oximetry.
- Measured patient spirometry.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Followed providers orders
- Send out specimens for labs
- Updating medical history and medication
- Follow up patients for lab results and scheduling for follow appointments
- Performed medical records management, including filing, organizing and scanning documents.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Prep patients chart ahead of time
- ePerformed minicog test for Medicare patients
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Medical Assistant
AFC Urgent Care
Woodbridge, VA
09.2022 - 07.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Prep patients chart ahead of time
- Measured patient spirometry.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- ePerformed minicog test for Medicare patients
- Followed providers orders
- Send out specimens for labs
- Performed RSV, Covid, flu, and strep test
- Administer vaccines, shingles, tdap, polio, RSV, Covid, flu
- Follow up patients for lab results and scheduling for follow appointments
- Updating medical history and medication
- Collecting specimen and drawing blood
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Lead Front Desk Receptionist
US primary and Urgent care
Woodbridge, VA
07.2021 - 08.2022
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Conducted patient intake interviews to collect medical information and insurance details.
- Informed patients of financial responsibilities prior to rendering services.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Entered insurance, demographics and health history into patient database.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Took messages from patients and promptly relayed to appropriate staff.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Responded to inquiries and room requests made online, by phone and via email.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Gathered, transcribed and typed medical information into charts.
- Followed infection control procedures to protect patients and staff in waiting area.
- Compiled physical and digital documents, charts and reports.
- Processed patient payments and scanned identification and insurance cards.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up waiting room to maintain neat and organized space.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Answered questions and resolved concerns raised by both patients and specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
Education
Woodbridge Senior High School
Woodbridge, VASkills
- Care coordination
- Patient advocacy
- Insurance navigation
- Appointment scheduling
- Medical records management
- Financial processing
- Customer service management
- Front desk operations
- Clinical data entry
- Documenting and recording information
- Medical terminology
- Medical insurance
- Attention to detail
Languages
Spanish
Professional
A1
Timeline
Patient Navigator remote/Front Desk Patient Coordinator
Medquest
10.2024 - Current
Medical Assistant
Mount Vernon Internal Medicne
07.2023 - 07.2024
Medical Assistant
AFC Urgent Care
09.2022 - 07.2023
Lead Front Desk Receptionist
US primary and Urgent care
07.2021 - 08.2022
Woodbridge Senior High School