Destiny Arroyo
The Bronx
Summary
Criminal Justice graduate with a minor in Psychology, and hands-on experience supporting individuals with complex needs through care coordination and advocacy. Passionate about using my education to help people navigate systems, access resources, and feel supported during difficult moments. Known for being compassionate, reliable, and committed to making a meaningful difference in people’s lives.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Integrated Care Coordinator (ICC) - House Calls / Remote Patient Monitoring
Essen Health Care
New York
09.2025 - Current
- Managed a caseload of approximately 150 patients enrolled in remote monitoring services.
- Monitored daily vitals including blood pressure and oxygen saturation.
- Conducted outreach for abnormal or missing readings to assess patient safety.
- Guided patients on proper use of blood pressure monitors and pulse oximeters.
- Escalated urgent concerns appropriately and documented all interventions in eClinicalWorks.
Integrated Care Coordinator (ICC) - Health Home Division
Essen Health Care
New York
09.2025 - Current
- Supported patients with many aspects of their daily lives, including transportation services, food assistance, housing resources, and access to community programs.
- Maintained an active caseload and completed at least one required core service per patient each month, through consistent outreach and follow-up.
- Reviewed care plans with patients regularly, talking through their goals, concerns, and any changes in their situation.
- Completed comprehensive assessments and reassessments when needed, through open, patient-centered conversations about their needs.
- Created and updated individualized care plans when necessary to ensure all areas of a patient’s struggles were addressed.
- Participated in care conferences when needed to coordinate services, and ensure everyone involved was on the same page.
- Documented all outreach, services, and updates clearly and accurately in the electronic health record.
Guest Services & Youth Engagement Associate
Champy's FunCity
Plattsburgh
09.2023 - 05.2025
- Provided customer-focused support in a fast-paced family entertainment setting.
- Coordinated group events and resolved concerns with professionalism and empathy.
- Trained new staff and supported daily operations.
Education
B.A. - Criminal Justice, Psychology
SUNY College at Plattsburgh
Plattsburgh05.2025
Skills
- Care coordination
- Remote Patient Monitoring
- Patient outreach
- Motivational interviewing
- Crisis awareness
- Community resources
- Teams
- Microsoft Office
- Team collaboration
- Organizational skills
Certification
Level 5 TEFL Certification (168 Hours), The TEFL Academy, 2025
Accomplishments
Emerging Leader Award | May 2022
Awarded for exceptional leadership potential, initiative, and commitment to DEI and service within Alpha Phi Sorority.
Awarded for exceptional leadership potential, initiative, and commitment to DEI and service within Alpha Phi Sorority.
Affiliations
Chapter Member | Alpha Phi Sorority, Plattsburgh
August 2021 — May 2025
• Served as an active member in Diversity, Equity, and Inclusion (DEI) initiatives within the chapter.
• Helped organize philanthropic events supporting children’s health programs and elder care centers. • Collaborated with campus organizations to host educational workshops on inclusion and advocacy. • Recognized with the Emerging Leader Award (2022) for leadership and social impact.
August 2021 — May 2025
• Served as an active member in Diversity, Equity, and Inclusion (DEI) initiatives within the chapter.
• Helped organize philanthropic events supporting children’s health programs and elder care centers. • Collaborated with campus organizations to host educational workshops on inclusion and advocacy. • Recognized with the Emerging Leader Award (2022) for leadership and social impact.
Timeline
Integrated Care Coordinator (ICC) - House Calls / Remote Patient Monitoring
Essen Health Care
09.2025 - Current
Integrated Care Coordinator (ICC) - Health Home Division
Essen Health Care
09.2025 - Current
Guest Services & Youth Engagement Associate
Champy's FunCity
09.2023 - 05.2025
B.A. - Criminal Justice, Psychology
SUNY College at Plattsburgh