Ayania Slappy
Concentra Urgent Care
Philadelphia,PA
1
Certification
16
years of professional experience
Dedicated healthcare professional specializing in patient care coordination and advocacy. Leverages strong communication and strategic problem-solving to enhance healthcare outcomes. Collaborates with multidisciplinary teams to meet patient needs and improve care delivery. Focused on driving impactful results across all aspects of healthcare service.
Work History
Remote Patient Care Navigator Manager
1 Year 10 Months- Directed remote care navigators to enhance team performance and cohesion.
- Recruited, trained, and supervised team of remote care navigators, coaching and mentoring staff to enhance team performance and conducting performance evaluations.
- Streamlined workflows for remote care coordination, improving efficiency in patient management.
- Developed and implemented protocols and efficient workflows for remote care coordination, streamlining patient intake, assessment, care planning, and follow-up procedures.
- Supervised development and implementation of patient care plans, ensuring effective communication among stakeholders.
- Develop and implement protocols and efficient workflows for remote care coordination, including patient intake, assessment, care planning, and follow-up procedures.
- Ensured adherence to HIPAA regulations and organizational policies for quality assurance.
- Monitored team activities for compliance with federal, state, and organizational policies, ensuring adherence to HIPAA regulations and accreditation standards.
- Tracked key performance indicators and patient outcomes to inform program improvements.: Track key performance indicators (KPIs) and patient outcomes, using data analysis to drive program improvements and report metrics to senior leadership.
- Managed the use of case management software to enhance remote care services.
- Oversee the effective use of electronic health records (EHRs), telehealth platforms, and case management software to support remote operations.
- Addressed complex patient issues as an escalation point, ensuring timely resolution of barriers to care.
- Serve as an escalation point for complex patient issues, ensuring that significant barriers to care are addressed promptly and effectively.
Medical Assistant/Receptionist
3 Years 3 Months- Measure patients' vital signs, such as their blood pressure and weight
- Interview patients and record their medical history
- Assisted physicians during patient examinations with patient examinations
- Administered injections and medications as prescribed by physicians.
- Coordinated patient appointment scheduling to optimize clinic flow and patient access
- Collected and prepared blood samples and other specimens for accurate laboratory testing
- Enter patient information, such as their vital signs and test results, into medical records
- Maintain inventory of medical and office supplies
Lead Medical Assistant/Receptionist
1 Year 6 Months- Interview patients and record their medical history
- Measure patients' vital signs, such as their blood pressure and weight
- Assisted physicians during patient examinations, enhancing diagnostic accuracy and patient care
- Administered injections and medications as prescribed by physicians.
- Schedule patient appointments
- Collected and prepared blood and other specimens for laboratory tests, supporting accurate and efficient diagnostic processes
- Enter patient information, such as their vital signs and test results, into medical records
- Document and follow up on referrals.
- Documented and tracked referrals to ensure timely patient access to necessary specialist services
- Follow up on no-shows and cancellations.
- Conducted verification of patient insurance coverage to ensure eligibility for services.
- Collected co-payments from patients during check-in to ensure payment processing.
- Managed patient check-in and check-out processes to ensure smooth appointment flow.
- Order clerical and clinical supplies and maintain records
Lead Medical Assistant
1 Year 9 Months- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepared treatment rooms for patient examinations, ensuring cleanliness and readiness for efficient workflow.
- Prepare and administer medications as directed by a physician.
- Show patients to examination rooms and prepare them for the physician.
- Explain treatment procedures, medications, diets, or physicians' instructions to patients.
- Prepared and administered medications according to physician instructions.
- Escorted patients to examination rooms and prepared them for physician consultations, enhancing patient experience.
- Explained treatment procedures, medications, and dietary instructions to patients, improving their understanding and compliance.
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Change dressings on wounds.
- Authorize drug refills and provide prescription information to pharmacies.
- Administered vaccines to patients according to established protocols.
- Monitor waiting rooms and keep patients informed as to schedule delays
- Document and follow up on referrals, pre-certification, and prior authorizations.
Certified Medical Assistant
5 Months- Managed office telephone systems, efficiently answering calls and returning messages to ensure clear communication with patients
- Documenting patients' medical information, including medical history and health insurance information
- Performing data entry tasks to document patient records within facility databases and maintaining patient files
- Coordinating daily office activities, greeting patients and checking patients in and out for their appointments
- Managed daily office operations by organizing schedules and ensuring smooth workflow., greeting patients and checking patients in and out for their appointments
- Taking tissue and fluid samples and sending them in for laboratory analysis
- Collected tissue and fluid samples for laboratory testing to assist in diagnosis. and sending them in for laboratory analysis
- Assisting physicians during routine checkups, outpatient procedures and other physical exams
- Monitoring and documenting patient symptoms for physicians' review during clinical exams
- Providing compassionate patient support and care, attention and assistance during office visits
- Prepared and administered medications under direction of supervising physicians, ensuring accurate delivery for patient care
Medical Assistant
2 Years 6 Months- Verifies patient information by interviewing patient, recording medical history, and confirming purpose of visit.
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.
- Schedules surgeries by making arrangements with the surgical center; verifying times with patients; and preparing charts and pre-admission and consent
- Coordinated surgery schedules by arranging with surgical center, confirming times with patients, and preparing charts and pre-admission consent.
- Maintained inventory of medical supplies by tracking stock levels, placing orders, and verifying receipt to ensure operational readiness.
- Ensured equipment functionality by following operating instructions, troubleshooting issues, conducting preventive maintenance, and coordinating repairs.
Medical Assistant
9 Months- Record patients' medical history, vital statistics, or information such as test results in medical records.
- Prepare and administer medications as directed by a physician.
- Authorized drug refills and provided prescription information to pharmacies, ensuring patient continuity of care.
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.
- Prepared and administered medications according to physician instructions.
- Clean and sterilize instruments and dispose of contaminated supplies.
- Assisted physicians in patient examinations and treatments by efficiently handing instruments and materials, facilitating smooth procedures.
- Perform routine laboratory tests and sample analyses.
- Operate x-ray, electrocardiogram (EKG), or other equipment to administer routine diagnostic tests.
- Performed general office duties, including answering telephones, taking dictation, and completing insurance forms, streamlining office operations.
- Administer vaccines
Medical Assistant
1 Year 6 Months- Maintains medical supplies inventory and performs preventive maintenance to keep medical equipment operating.
- Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; and reporting patient history summary.
- Schedules surgeries by making arrangements with the surgical center; verifying times with patients; and preparing charts and pre-admission and consent forms.
- Scheduled surgeries by coordinating with surgical center, confirming times with patients, and preparing necessary charts and consent forms.
- Maintained inventory of medical supplies to ensure availability for patient care. by inventorying stock, placing orders, and verifying receipt.
POD Medical Assistant
10 Months- Prepare patients for examination, escort them to the treatment room and be present during examination/treatment to assist the physician in treatment procedures
- Facilitated efficient patient appointment bookings to enhance operational workflow.
- Collected and organized laboratory test results for orthopedist's review prior to patient consultations
- Explain medication instruction to patients based on orthopedist's prescription and advice them on special diets to fasten their recovery
- Supervised drug refills and placed supply orders based on the orthopedist's instructions.
- Managed drug refill operations to maintain adequate patient supply. and place supply orders as directed by the orthopedist, and inspect delivered items for durability to avoid the use of substandard or expired products
- Clean the treatment room to avoid infection, and get it ready after use for the treatment of other patients
- Entered insurance details accurately to facilitate patient billing process., inspect insurance authorizations and provide officials with accurate information of patients' health
- Maintain communication with patients after treatment to monitor their progress and suggest continuous treatment in the event of a relapse
- Monitored patient recovery and communicated observations to orthopedist, recommending adjustments to treatment plans as needed
- Fill insurance information, inspect insurance authorizations and provide officials with accurate information of patients' health
Lead Medical Assistant
1 Year 6 Months- Verified patient information through interviews, recorded medical histories, and confirmed purpose of visit to ensure accurate data collection.
- Handled patient intake, took medical histories and vital signs, conducted EKG's and administered pregnancy tests
- Performed venipunctures, injections, diagnostic procedures, and ancillary tests.
- Handled patient intake, gathered medical histories and vital signs, conducted EKGs, and administered pregnancy tests to support effective patient assessment.
Package Handler
3 Months- Loaded packages onto conveyor belts and delivery trucks to ensure timely dispatch
- Moved and stored materials and products to maintain organized inventory
- Assist with unloading trucks
- Move and store materials and products
- Supported unloading operations to ensure timely deliveries
- Manage cycle counting and inventory control procedures
Medical Extern
2 Months- Answered phones, checked voicemails and insurances, Organized and maintained patient files for easy access.d, Developed new patient information documents to streamline processes.d, and Retrieved patient files as needed for medical staff review.ed, took vital signs as well as height and weight.
- Prepared patients for examinations, assisted physicians with exams as well as with minor surgeries, supervised medical records management, took venipuncture, injections, and EKG
- Assisted in patient intake and documentation processes to ensure accuracy and compliance with healthcare regulations.
- Supported medical staff in daily operations, enhancing workflow efficiency across care teams.
- Collaborated with interdisciplinary teams to streamline patient care protocols and improve service delivery.
Clerical
2 Years 1 Month- Answered phones and called employers to provide customer service. Ensured proper documentation management for office operations, typed correspondence, upgraded office filing system, assembled and mailed out letters to customers
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Teacher Assistant
3 Years 1 Month- Supervised classroom in teacher's absence to maintain a structured learning environment, Assisted in implementing daily program to support student learning objectives, Supervised outdoor playground activities to ensure student safety and engagement, maintaining confidentiality about children, their families, and other outside employees outside of the school, following directions given by the head teacher or immediate supervisor
- Assisted educators in implementing lesson plans and classroom activities.
- Supported individual student needs through personalized attention and encouragement.
- Facilitated communication between teachers, parents, and students to enhance learning experiences.
Education
High School Diploma
Certified Clinical Medical Assistant - Certificate
Skills
Care coordination
Healthcare systems
Patient confidentiality
Risk assessment
Insurance verifying
Insurance verification
Crisis intervention
Office management
Patient education
Task prioritization
Patient engagement
Adapts under pressure
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved escalated issues which led to satisfactory improved scores.
Certification
- BLS Certification
- CCMA Certification
- AED Certification
- First Aid Certification
- Certified EKG Technician (CET)
- Infection Control Certification
- CPR Certification
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Remote Patient Care Navigator Manager
Blackbird Health
09.2024 - CurrentRead More
Medical Assistant/Receptionist
Concentra Urgent Care
04.2023 - CurrentRead More
Lead Medical Assistant/Receptionist
Concentra Urgent Care
04.2023 - 10.2024Read More
Certified Medical Assistant
Oak Street Health
10.2021 - 03.2022Read More
Lead Medical Assistant
Spectrum Health
12.2020 - 09.2022Read More
Medical Assistant
Spectrum Health
12.2020 - 09.2021Read More
Medical Assistant
Children’s Hospital of Philadelphia
05.2019 - 11.2021Read More
Medical Assistant
Children’s Hospital of Philadelphia
05.2019 - 11.2020Read More
POD Medical Assistant
Rothman Institute Orthopaedics
07.2018 - 05.2019Read More
Lead Medical Assistant
Cardiology Consultants of Philadelphia
01.2017 - 07.2018Read More
Package Handler
UPS
10.2016 - 01.2017Read More
Medical Extern
Spectrum Health Care
12.2015 - 02.2016Read More
Clerical
Accu Staffing Services
01.2012 - 02.2014Read More
Teacher Assistant
CMD Daycare
05.2010 - 06.2013Read More
Lincoln Technical Institute
Certified Clinical Medical Assistant from Certificate
Read More
Freire Charter School
High School Diploma
Read More