Erica Jacobs
Niagara Falls,NY
Summary
Dynamic healthcare professional with a proven track record at Roswell Park Comprehensive Cancer Center, specializing in patient care navigation. Expert in healthcare system navigation and care coordination, complemented by a compassionate approach to patient advocacy. Excelled in team collaboration, significantly enhancing patient access to essential screenings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Navigator
Roswell Park Comprehensive Cancer Center
Buffalo , NY
04.2023 - Current
- Scheduled patient appointments and specific treatments.
- Facilitated communication between patients and care teams by acting as a liaison.
- Coordinated appointments with primary care providers, screenings, and other medical personnel.
- Stayed current on community-based resources and services useful to patients.
- Educated patients about preventive health measures, such as breast and colorectal screenings.
- Identified community resources that could assist with meeting basic needs such as food banks or housing services.
- Maintained professional relationships with healthcare providers.
- Advocated for patient needs to healthcare professionals.
- Contacted patients to provide appointment reminders.
- Reached out to doctors and healthcare providers to inquire about orders.
- Facilitated referrals for appropriate annual screenings when indicated.
- Served as an advocate for vulnerable populations ensuring access to necessary services is not denied due to lack of financial means or language barriers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
Breast & Prostate Cancer Peer Educator
Niagara Falls Memorial Medical Center
Niagara Falls, NY
06.2021 - Current
- Insuring men & women are educated on breast & prostate health
- Providing linkage to mammograms and PSA testing
- In-person presentation for rehab facilities, schools, businesses, & churches
- Attending community events to educate the general public on the importance of cancer screening
- Coordinating with Roswell, Cancer Services of NYS to target hard-to-reach population demographic areas
- Linking men and women to health care providers
- Scheduling appointments for mammograms and PSA testing
Care Manager
Niagara Falls Memorial Health Home
Niagara Falls, NY
07.2019 - 06.2021
- Providing assistance to break down social barriers
- Monthly HML Billing
- Assist with housing and Food Pantry
- Scheduling transportation to and from all appointments
- Assisting clients with needed medical appointments
- Checking insurance qualification and eligibility
Patient Health Navigator
Gbuahn Health Home
Buffalo, NY
04.2017 - 06.2019
- Assisting clients with needed medical appointments
- Scheduling transportation to and from all appointments
- Checking insurance qualification and eligibility
- Monthly HML Billing
- Sourcing out through Healthelink for any doctors visit or hospital encounters
- Assist with housing and Food Pantry
- Providing assistance for social needs/application for DSS
- Personal encounters with clients every 2 to 3 months
Manager
CheckMate Bar & Grill
Buffalo, NY
01.2017 - 05.2018
- Ensure safety and proper sanitation procedures amongst staff
- Reconcile inventory: address discrepancies with the faculty
- Maintain weekly communication with beverage companies on all changes & updates
- Uphold a high quality of service for staff and reinforce standards through consistent training and monitoring
- Assist with the hiring, scheduling & disciplinary action with staff
- Balancing cash drawer
- Pass on information from owner to employees and vice versa
- Maintain timekeeping of personnel records
- Calculating hours and processing payroll
- Ensure the environment of the faculty is safe and clean
- Receive complaints and resolve any current issues
ICF Specialist
People Inc
Orchard Park, NY
02.2013 - 03.2017
- Assisting in the completion of daily logs and development of program goals
- Assisting individuals in all activities and areas of daily living
- Administers medication following proper procedures
Behavior Specialist
Hopevale Detention
Hamburg, NY
08.2008 - 11.2012
- Intake and assessment procedures
- Assured that all detainees were secure and safe at all times
- Accompanied detainees to and from all court proceedings
- Maintained extensive paperwork on the whereabouts of all detainees
- Monitor incoming/ outgoing phone calls
- Planned daily activities
Education
Associate of Applied Science - Criminal Justice
Erie Community College
Buffalo, NY05-2012
Skills
- Healthcare systems
- Patient confidentiality
- Care coordination
- Schedule coordination
- Healthcare system navigation
- Risk management assessment
- Teamwork
- Caring and empathetic
- Service coordination
- Collaborative Problem-solving
- Educate patients
- Community resources
- Knowledge of community services and programs
- Teamwork and collaboration
- Oncology training
Certification
- George Washington Oncology Certifications
- ACS Lions Certifications
Timeline
Patient Care Navigator
Roswell Park Comprehensive Cancer Center
04.2023 - Current
Breast & Prostate Cancer Peer Educator
Niagara Falls Memorial Medical Center
06.2021 - Current
Care Manager
Niagara Falls Memorial Health Home
07.2019 - 06.2021
Patient Health Navigator
Gbuahn Health Home
04.2017 - 06.2019
Manager
CheckMate Bar & Grill
01.2017 - 05.2018
ICF Specialist
People Inc
02.2013 - 03.2017
Behavior Specialist
Hopevale Detention
08.2008 - 11.2012
Associate of Applied Science - Criminal Justice
Erie Community College
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