Briuna Rogers
Montgomery ,AL
Summary
Dynamic professional with a proven track record at TJ Maxx, excelling in cash handling and organizational growth. Recognized for enhancing operational efficiency and accuracy through innovative cash management processes. Strong teamwork orientation and commitment to excellence in customer service, driving significant improvements in client satisfaction and team performance.
Overview
6
6
years of professional experience
Work History
Patient Care Navigator
Medcor
Remote
01.2024 - Current
- Assisted patients in navigating healthcare services and resources.
- Provided support in scheduling appointments and follow-up communications.
- Learned to utilize electronic health record systems for patient management.
- Developed familiarity with insurance processes and coverage options.
- Maintained accurate documentation of patient interactions and outcomes.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
Cash Office Associate
TJ Maxx, TJX Companies
Montgomery, AL
09.2023 - Current
- Processed cash transactions accurately, ensuring compliance with company policies.
- Reconciled daily cash reports, identifying discrepancies and resolving issues promptly.
- Assisted in maintaining inventory levels, tracking supplies and ordering as necessary.
- Supported audits by preparing documentation and facilitating access to financial records.
- Collaborated with team members to enhance operational efficiency in cash handling procedures.
- Implemented improvements in cash management processes to reduce errors and increase reliability.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Managed the ordering of supplies necessary for cash office operations, avoiding unexpected shortages or delays in service delivery.
- Oversaw, balanced and managed change fund to facilitate customer transactions.
- Contributed to a positive work atmosphere by demonstrating excellent teamwork skills and maintaining open communication with colleagues.
Senior Operations Administrator
FedEx
Montgomery Al
12.2020 - 01.2024
- Led operational workflows to enhance efficiency and reduce turnaround times.
- Developed and implemented process improvements for inventory management systems.
- Coordinated cross-departmental communication to streamline service execution.
- Mentored junior staff on best practices for administrative processes and procedures.
- Analyzed performance metrics to identify areas for operational enhancement.
- Oversaw compliance with regulatory standards to maintain operational integrity.
- Resolved payroll discrepancies by collecting and analyzing information.
- Planned and organized employee appreciation and holiday events to encourage and promote employee morale.
- Established department goals, aligning them with company objectives, and ensured timely achievement of milestones.
- Evaluated, monitored and modified outdated policies, plans and procedures to improve operational effectiveness.
- Overhauled outdated policies and procedures, ensuring compliance with industry standards and regulations.
Customer Experience Coordinator
TJ Maxx, TJX Companies
Prattville, AL
01.2020 - 09.2023
- Led cross-functional team initiatives to enhance customer satisfaction and streamline processes.
- Implemented feedback mechanisms to gather customer insights and improve service delivery.
- Coordinated training sessions for staff on best practices in customer engagement and support.
- Developed and maintained reporting systems to track customer experience metrics effectively.
- Monitored Customer Experience Coordinator team performance, providing constructive feedback and coaching when needed.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
- Identified areas of improvement in customer service processes, implementing effective solutions to optimize performance.
- Assisted in the development of comprehensive training materials for new hires, promoting a consistent approach to handling customer queries.
- Helped customers understand return policies and processed items.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Implemented incentive programs that motivated staff to exceed targets in key performance indicators related to customer satisfaction.
- Coordinated with different departments for seamless collaboration on shared initiatives focused on enhancing the client experience journey.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
Tempe, AZ12.2025
Associate of Science -
Virginia College
Montgomery Al12.2013
High School Diploma -
Central High School
Phenix City, ALSkills
- Organizational growth
- Cash handling
- Teamwork orientation
- Numeric accuracy
- Patient confidentiality
- Care coordination
- Healthcare systems
Timeline
Patient Care Navigator
Medcor
01.2024 - Current
Cash Office Associate
TJ Maxx, TJX Companies
09.2023 - Current
Senior Operations Administrator
FedEx
12.2020 - 01.2024
Customer Experience Coordinator
TJ Maxx, TJX Companies
01.2020 - 09.2023
Bachelor of Science - Business Administration And Management
University of Phoenix
Associate of Science -
Virginia College
High School Diploma -
Central High School