Years in Healthcare
Hi, I’m
Bethany Heilman
Vanleer,TN
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Currently finishing a certification course in Medical Billing and Coding.
Overview
6
Work History
Ascension
Patient Care Navigator
10.2024 - Current
Job overview
- Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
- Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
- Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
- Maintained accurate patient records by updating personal information, medical history, and treatment plans in the electronic health record system
- Had a high QA rating and Adherence rating of 90% or higher
Dickson Medical Associates
Patient Service Representative
12.2023 - 06.2024
Job overview
- Check patients in and out for appointments
- Verify the patient's insurance
- Schedule appointments
- Answer phones
- Send and receive faxes
- Send and receive referrals for patients
- Take payments
- Fill in for receptionists out of the office for the day
- Send and receive referrals
Mednax
Newborn Hearing Screen Technician
02.2020 - 11.2023
Job overview
- Enter and verify patient's personal and insurance information
- Screen newborns for hearing loss
- Scan paperwork to billing and other departments
- Convert and upload test results to proper sites
- Upload and navigate SounData
- Upload and navigate Neometrics for the state of Tennessee
- Cover at multiple hospitals
- Ensure computer and machine are working properly
- Preform end of the month statistics
- Schedule outpatient appointments
- Use AABR Natus Algo machine to screen babies
- Create employee schedule for site
- Worked with Tennessee Newborn Screening Program to ensure all babies were screened or accounted for
- Trained new employees
Express Employment Professionals
Substitute Teacher
08.2017 - 11.2019
Job overview
- Look over assigned class and completed work left for the day
- Kept students safe in classroom and hallways
- Helped students with work as needed
Murphy USA
Cashier
01.2016 - 01.2017
Job overview
- Earned management trust by serving as a key holder, responsibly closing store
- Politely assisted customers in person and via telephone
- Developed positive customer relationships through friendly greetings and excellent service
- Helped customers with questions, problems, and complaints in person and via telephone
- Greeted customers and ascertained customers' needs
First Baptist Child Development Center
Teacher
01.2015 - 01.2016
Job overview
- Relieved teachers for breaks or end of day
- Communicated regularly with parents about daily activities and behaviors
- Offered parents detailed daily reports that outlined their child's day
- Promoted language development skills through reading and storytelling
Education
Creek Wood High SchoolCharlotte, TN
High school or equivalent
05.2012
Skills
Word Processing
Problem-solving
Computer Skills
Clerical Experience
Medical receptionist
Time Management
Medical Office Experience
Microsoft Office
Insurance Verification
Neometrics (3 years)
Organizational Skills
Medical Terminology
Patient Care
Hospital experience
ICD-10
HIPAA
Statistics
People Person
Pediatrics
Soundata (3 years)
Medical Scheduling
Filing (4 years)
EMR Systems
Medical Records
Care coordination
Patient confidentiality
Medical terminology
Healthcare
Scheduling appointments
Appointment confirmation
Outbound calling
Administrative and office support
Customer relationship management
Adaptability
Certification
- Basic Life Support (BLS) February 2022 to February 2024
- CPR Certification February 2022 to February 2024
Timeline
Patient Care Navigator
Ascension
10.2024 - Current
Patient Service Representative
Dickson Medical Associates
12.2023 - 06.2024
Newborn Hearing Screen Technician
Mednax
02.2020 - 11.2023
Substitute Teacher
Express Employment Professionals
08.2017 - 11.2019
Cashier
Murphy USA
01.2016 - 01.2017
Teacher
First Baptist Child Development Center
01.2015 - 01.2016
Creek Wood High School
High school or equivalent