Jessica Ruggles
Coshocton
Summary
Dedicated and compassionate Patient Care Navigator with 4 years of experience delivering high-quality patient support and coordinating care in fast-paced clinical environments. Proven success in mentoring peers, training new hires, and driving patient engagement through clear communication and proactive problem-solving. Seeking to transition into a Team Lead role to continue advancing patient-centered care while fostering a collaborative and growth-oriented team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Navigator
SelectQuote
Overland Park
10.2021 - Current
- Facilitated communication between patients and care teams by acting as a liaison.
- Counseled patients on how best to manage chronic illnesses and adhere to prescribed treatments.
- Coordinated appointments with primary care providers, specialists, and other medical personnel.
- Maintained accurate records of patient interactions including assessments and interventions provided.
- Developed individualized care plans for each patient based on their specific needs and goals.
- Offered assistance to teammates by answering questions, and working in their queue when needed.
- Mentored and shadowed new staff and coached existing staff to ensure adequate training, and improve confidence in outreach calls and EMR use.
- Assisted upper management in the development of new programs.
Medical Instructor
Ross Medical Education Center
Ontario
03.2017 - 10.2021
- Provided feedback on student progress to support academic success and career readiness.
- Lead Mentorship for Leadership program helping students with clinical skills and professional development techniques.
- Designed engaging instructional materials to enhance student learning experiences.
- Provided individual tutoring sessions for struggling students.
- Delivered lectures in medical topics such as pharmacology, pathology and radiology.
- Created a variety of learning materials such as handouts, presentations, videos and activities.
- Utilized technology effectively in the classroom such as multimedia tools and online resources.
- Maintained records of student attendance, grades, and progress.
Certified Medical Assistant
Avita Health System
Ontario
06.2015 - 02.2017
- Managed patient scheduling and coordinated appointments for efficient workflow.
- Maintained accurate medical records using electronic health record systems.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted physicians and nurses with patient exams, including taking vital signs, preparing exam rooms, and updating medical records.
Education
Certified Medical Assisting -
Everest Institute
Gahanna, OH09-2009
Bachelor of Arts - Interior Design
University of Charleston
Charleston05-2004
Skills
- Effective communication
- Clinical assessment
- Critical thinking skills
- Team player
- Professional and reliable
- Time management
- Organizational skills
- Problem-solving abilities
Accomplishments
- NISOD Excellence Awards Recipient: 2019 The NISOD Excellence Awards honor and recognize the extraordinary work of faculty, administrators, and staff whose service to their students, colleagues, and community deserve special recognition.
Certification
- Certified in CPR/AED/First Aid through the American Red Cross (10/24-10/26)
Timeline
Patient Care Navigator
SelectQuote
10.2021 - Current
Medical Instructor
Ross Medical Education Center
03.2017 - 10.2021
Certified Medical Assistant
Avita Health System
06.2015 - 02.2017
Certified Medical Assisting -
Everest Institute
Bachelor of Arts - Interior Design
University of Charleston
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