Luisa Tarmarez
New York,NY
Summary
Dynamic Patient Care Navigator with a proven track record at Mount Sinai Health System, excelling in care coordination and patient advocacy. Skilled in problem-solving and communication, I enhance patient satisfaction by implementing tailored solutions and fostering collaboration among multidisciplinary teams. Committed to maintaining confidentiality and improving healthcare outcomes through dedicated support.
Healthcare professional prepared for role focusing on patient navigation and support. Background includes efficiently managing patient care plans and fostering relationships with medical teams. Known for collaborative efforts and adaptability in dynamic healthcare environments. Key skills include patient advocacy, resource management, and compassionate communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Patient Care Navigator
Mount Sinai Health System
158 W 124th Street New York City
04.2025 - Current
- Assessed patient needs and coordinated care plans with multidisciplinary teams.
- Facilitated communication between patients and healthcare providers to enhance service delivery.
- Managed appointment scheduling and follow-up procedures to ensure timely access to care.
- Educated patients on available resources and services within the healthcare system.
- Documented patient interactions and care coordination efforts in electronic health records (EHR).
- Assisted in resolving patient inquiries and concerns, promoting a positive healthcare experience.
- Collaborated with social workers to address social determinants of health impacting patient outcomes.
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
- Identified potential barriers to care, implementing tailored solutions to improve outcomes.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Advocated for patients'' best interests when working with insurance companies or other external entities involved in their care process.
- Conducted comprehensive assessments of patient needs, developing individualized care plans accordingly.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Promoted a positive work environment among peers by remaining approachable, supportive, and flexible when collaborating on shared tasks.
- Managed complex cases, ensuring timely access to appropriate resources and services.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport within the therapeutic relationship.
- Updated knowledge on industry best practices regularly by attending professional conferences and participating in continuing education opportunities.
- Improved patient adherence to treatment plans through ongoing support and education efforts by providing direct observation therapy
- Facilitated smooth transitions between healthcare settings by coordinating necessary referrals and appointments.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
- Organized patient schedules and assisted in planning transportation
- Provided excellent customer service to patients and medical staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
Receptionist
FW Comprehensive Medical Care, PC
New York, NY
06.2016 - 04.2025
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Facilitated communication between patients and medical staff, enhancing overall service delivery.
- Utilized electronic health record (EHR) systems to maintain accurate patient information and documentation.
- Coordinated office activities, streamlining processes to improve patient flow and reduce wait times.
- Trained new reception staff on procedures, improving team performance and service quality.
- Resolved patient inquiries and concerns promptly, fostering a welcoming environment for visitors.
- Oversaw inventory management of office supplies, ensuring resource availability for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
Program Coordinator
Progressive Home Health Services
New York, NY
05.2010 - 12.2015
- Coordinated patient care initiatives to enhance service delivery and improve client satisfaction.
- Developed and implemented training programs for staff to ensure compliance with industry standards.
- Managed scheduling and resource allocation to optimize operational efficiency across teams.
- Streamlined communication processes between healthcare professionals and clients, improving response times.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Evaluated customer needs and feedback to drive product and service improvements.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
Education
High School Diploma -
Wad Leigh Secondary Performing Arts
New York, NY06-2006
Skills
- Patient confidentiality
- Care coordination
- Healthcare systems
- Resource identification
- Problem-solving abilities
- Excellent communication
- Punctual and hardworking
- Calm and effective under pressure
- Caring and empathetic
- Adaptability and flexibility
- Reliability and dedication
- Task prioritization
- Interpersonal communication
Certification
- Epic Training Training - 4/2025
- Motivational Interviewing Overview 4/2025
- Overview of HIV 4/2025
- Sexual Harassment Awareness 2025
- Information Security and Confidentiality: Annual HIPAA Education 2025
- Access For All | People with Disabilities and the Mount Sinai Health System2025
- Corporate Compliance 2025
- Emergency Management Annual Core Competency Training for All Staff | 2025
Languages
Spanish
Professional Working
Timeline
Patient Care Navigator
Mount Sinai Health System
04.2025 - Current
Receptionist
FW Comprehensive Medical Care, PC
06.2016 - 04.2025
Program Coordinator
Progressive Home Health Services
05.2010 - 12.2015
High School Diploma -
Wad Leigh Secondary Performing Arts