Tracy L. Fankhauser
Mt. Pleasant,MI
Summary
Dedicated Patient Care Navigator with 12 years of experience in the healthcare industry. Experienced in various roles, including clinical positions and patient specialty assistant. Focuses on assisting patients in navigating their healthcare journey and accessing necessary resources for improved well-being. Skilled in appointment scheduling and diligent follow-up to ensure completion of all necessary actions. Proficient in telephone communication and committed to providing the best possible care for each individual. Completed the MyLead/Engaged Learner program in 2023, aiming to assume a supervisory role within the organization. Committed to long-term patient support and comprehensive education. Successful at patient advocacy and breaking through barriers with clients.
Overview
12
12
years of professional experience
Work History
Patient Care Navigator
MyMichigan Health
06.2018 - Current
- Company Overview: Ambulatory Clinical Quality
- -Strong interpersonal communication skills
- -Effective speaking, listening skills
- -Highly ambitious, goal-directed
- Maintained confidential health information according to state and federal regulations.
- Assisted members with social determinants of health and linked to appropriate community resources.
- Educated member on gaps in care and assisted with scheduling provider appointments.
- Identified barriers when treatment goals not met, treatment plan not followed or important appointments missed and collaborated in redeveloping patient treatment goals.
Unit Assistant/ ED Tech
MyMichigan Medical
01.2017 - 06.2018
- Company Overview: Mt. Pleasant Emergency
- Able to acquire new knowledge and skills quickly
- Maintained strong education of medical terminology and information regarding medications.
- Very energetic
- Developed exemplary skills in negotiation, task prioritization and decision-making from working with various levels of personnel.
- Disciplined work habits
- Highly goal-directed
Certified Medical Assistant
MPG
12.2012 - 12.2016
- Company Overview: Mt.Pleasant South Medical Offices and Specialty Offices
- - Good team player
- Collected and documented patient medical information such as blood pressure and weight.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Prepared and administered medications to alleviate patient symptoms.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Education
Associate of Applied Science - Medical/Business
Mid Michigan Community College
Harrison, MI12.2012
Medical First Responder Training - undefined
Mid Michigan Medical Center
Midland, MI12.2003
Firefighter I and Firefighter II Training - undefined
Midland Fire Academy
Midland, MI06.2003
Skills
- Patient confidentiality
- Resource identification
- Care coordination
- Community resources
- Time management
- Communicating to patients and families
- Teamwork
- Patient documentation
- Self motivation
- Care plan recommendations
Accomplishments
- Completed Engaged Learner 2023
- Top Performer Recognition 2022
- Good Catch Recognition 2022
- Positive Patient Outcome Recognition 2021
Certification
- Certified Medical Assistant with AAMA ( American Association of Medial Assistance)
- CPR certification
Timeline
Patient Care Navigator
MyMichigan Health
06.2018 - Current
Unit Assistant/ ED Tech
MyMichigan Medical
01.2017 - 06.2018
Certified Medical Assistant
MPG
12.2012 - 12.2016
Medical First Responder Training - undefined
Mid Michigan Medical Center
Firefighter I and Firefighter II Training - undefined
Midland Fire Academy
Associate of Applied Science - Medical/Business
Mid Michigan Community College
Similar Profiles
Tammy RoyceTammy Royce
Certified Nursing Assistant at MyMichigan HealthCertified Nursing Assistant at MyMichigan Health
Rochelle McPhillipsRochelle McPhillips
Registered Nurse at MyMichigan HealthRegistered Nurse at MyMichigan Health
Elizabeth ScribnerElizabeth Scribner
Provider Enrollment Coordinator at MyMichigan HealthProvider Enrollment Coordinator at MyMichigan Health