Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Alvarado

Kyle

Summary

A high driven Sr. Care Navigator at Ascension with strong expertise in scheduling and insurance verification. Demonstrated success in improving patient experiences through outstanding customer service and analytical skills. Proficient in data entry and Microsoft Office, ensuring operational efficiency and adherence to HIPAA standards. Dedicated to achieving results in dynamic healthcare environments.

Overview

9
9
years of professional experience

Work History

Patient Care Navigator

Ascension
Austin
03.2022 - Current
  • Gathers necessary demographic, insurance, and clinical information from the patient and enters it into the appropriate database.
  • Seeks appropriate resources to resolve issues about the type, date, or location of prescribed procedures.
  • Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources.
  • Coordinates and communicates schedules.
  • Assists with the coordination of activities related to insurance pre-certification/authorization.
  • Provides counseling to the patient, participant, or their representative regarding per-service requirements and instructions.
  • Within the scope of the job, it requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision.
  • Able to handle working in a stressful work environment.
  • Follows standard precautions using personal protective equipment as required.
  • Collaborated with clinical and administrative staff to meet patient needs in multiple departments, .

Key Holder

Once Upon a Child
Austin
10.2021 - 10.2022
  • Provides customer service to all customers buying, selling or just browsing the store.
  • Assisting those who need help or have questions regarding the buy sell repeat process. Answering all questions accurately and informatively.
  • Employee answered phone calls in a friendly, pleasant, and professional manner. Greets customers promptly, enthusiastically and professionally.
  • Provides any and all information on upcoming clearance or dollar sales.
  • Our goal is to maintain customer satisfaction at all times. Resolving customer problems effectively and thoroughly in a timely manner.
  • Helps assist in processing and providing quotes to customers selling, buying or needing to process a return. While I provide a great friendly personality and energetic attitude. The employees here work with each other to maintain the stores cleanliness, productivity, sales, and replenishment. Team work makes the dream work! My focus of employment was primarily Closing weekends and two days out the week.
  • So helping with sorting buys paying extra close attention to the style, condition and name brand is For baby furniture the appropriate sterilization and tagging is needed.
  • Once buys where processed, finishing the process by tagging and hanging then filling the floor with the merchandise bought that day. Helping customers with any questions, complaints and concerns are priority.
  • Accurately cashing out and balancing receipts for the end of the day report and closing. Making sure all cash and credit card payments were posted, balanced and processed correctly. Before clocking out the store is walked over making sure all closing duties have been taken care and if all sections have been replenished.

Front Desk Receptionist

Laquinta By Wyndham
Austin
11.2019 - 03.2020
  • Answer phones, and route calls to specific rooms.
  • Answer inquiries about room specials or reservations.
  • Greet visitors warmly and make sure they are comfortable during their stay.
  • Schedule wake - up calls.
  • Handle phone calls from people calling in sick.Gather personal and payment information.
  • Cash out people when necessary and handle any questions, concerns and complaints
  • Receives and Sends emails and faxes regarding Credit Card Authorizations
  • Collect and distribute any mail.
  • Perform basic bookkeeping, filing, and clerical duties.

Front Desk Receptionist

Quality Inn and Suites
Austin
06.2018 - 08.2018
  • Answer phones, and route calls to specific rooms.
  • Answer inquiries about room specials or reservations.
  • Greet visitors warmly and make sure they are comfortable during their stay.
  • Schedule wake - up calls.
  • Make coffee and set out food in a timely manner.
  • Ensure reception/lobby/breakfast area is tidy.
  • Coordinate office/housekeeping activities.
  • Handle phone calls from people calling in sick.
  • Gather personal and payment information.
  • Cash out people when necessary and handle any questions, concerns and complaints.
  • Handle the snack bar purchases.
  • Send email and faxes.
  • Collect and distribute any mail.
  • Perform basic bookkeeping, filing, and clerical duties.
  • Take and relay messages.

Enrollment Broker

Maximus Call Center
Austin
10.2016 - 10.2017
  • As a CSR at Maximus the motto was
  • "Helping the Government Help the People"
  • I took inbound calls assisting customers on determining if the client needed help with enrollment into Medicaid and Chip or any other State Program.
  • I'd go through verification questions assigned by the State to provide information to clients regarding the program they are enrolled with, answering general questions about their case or provided them with information on the provider/dentist or case Alerts if any.
  • I provided a pre- and post - education scripts and disclaimers in order to access the cases.
  • So, In addition I would help with transfers to the correct departments if needed.
  • If they have reached our department by error.
  • I provided the call closings and made sure the client's needs and questions have been handled effectively and accurately.
  • Successfully close out the call and take the next call in the queue.
  • I maintained a professional and detail oriented strategy for all my calls and provided great customer service to help give the callers a comfortable and informative experience.

Education

Diploma -

Akins High School
Austin, TX
05.2006

Skills

  • Reception and front desk management
  • Meal preparation and food service
  • Cash handling and register operation
  • Scheduling and appointment management
  • Customer service and support
  • Data entry and clerical tasks
  • Microsoft Office proficiency
  • Organizational skills and detail orientation
  • Call center operations
  • Patient care and medical scheduling
  • Inventory management and merchandising
  • HIPAA compliance and insurance verification

Timeline

Patient Care Navigator

Ascension
03.2022 - Current

Key Holder

Once Upon a Child
10.2021 - 10.2022

Front Desk Receptionist

Laquinta By Wyndham
11.2019 - 03.2020

Front Desk Receptionist

Quality Inn and Suites
06.2018 - 08.2018

Enrollment Broker

Maximus Call Center
10.2016 - 10.2017

Diploma -

Akins High School

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