Nikitha Mickel
Farmington Hills
Summary
Reliable and detail-oriented professional with over 10 years of experience in high-pressure healthcare environments. Skilled in data entry, scheduling, documentation, and customer service. Proven ability to manage workflows, coordinate with cross-functional teams, and maintain accuracy under pressure. Seeking to transition into a business support role in operations, administration, or customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Ascension
08.2014 - Current
- - Collaborated with nurses and administrative staff to coordinate patient care and maintain accurate records.
- - Managed patient scheduling, admissions, discharges, and internal transfers to ensure smooth operations.
- - Provided responsive, high-quality customer service to patients and families.
- - Maintained and updated inventory, restocked supplies, and handled logistical support for daily operations.
- - Documented and reported critical information efficiently to appropriate stakeholders.
Certified Nursing Assistant
Regency at Grand Blanc
05.2013 - 06.2015
- - Conducted data recording and entry into EMR systems.
- - Supported resident routines including scheduling, dietary tracking, and personal assistance.
- - Communicated effectively with interdisciplinary teams to ensure compliance with care plans.
CNA Roles
Fostrian Rehabilitation & Crestmont Care Center
01.2012 - 01.2015
- - Maintained accurate and timely documentation across multiple systems.
- - Transported patients and managed logistical needs within facilities.
- - Applied problem-solving skills to maintain patient satisfaction and smooth workflow.
Education
Bachelor of Business Administration And Management -
Purdue Global University
West Lafayette, INSkills
- Customer Service & Support
- Data Entry & Documentation
- Scheduling & Time Management
- Microsoft Office (Word, Outlook, Excel)
- Conflict Resolution & Communication
- HIPAA & Policy Compliance
- Workflow Coordination
- Cross-functional Team Collaboration
Certification
- HIPAA Compliance
- Microsoft Office Suite (in progress or completed)
- Customer Service Foundations (LinkedIn Learning/Udemy – optional to add)
Timeline
Patient Care Technician
Ascension
08.2014 - Current
Certified Nursing Assistant
Regency at Grand Blanc
05.2013 - 06.2015
CNA Roles
Fostrian Rehabilitation & Crestmont Care Center
01.2012 - 01.2015
Bachelor of Business Administration And Management -
Purdue Global University