Ines Maldonado

* Guide patients through there personalized healthcare from the first visit to treatment.

*Schedule appointments, procedures , surgeries and follow ups.

* Coordinate care between providers, specialists and departments.

*Educate patients on treatment plans, next steps and answer questions regarding their billing status.

*Maintain accurate documentation in EMR system.

*Serve as primary point of contact for patients questions and concerns.

*Ensure compliance with privacy and health care regulations.

*Coordinate surgery schedule with providers and hospital schedules.

*Prepare patient documentation and ensure all pre-operative requirement are completed, while communicating with provider and patients.

*Act as a central point of contact for hospital, providers and patients.

-I provide cross- coverage support to the surgical department, Billing department, Front Desk, Medical assistant.

• Manage the front desk.
• Scheduled tests at hospitals, diagnostic centers Maintain communication between patient's, physicians, staff and hospitals.
• Acquire medical records from physicians and hospitals.
• Collect and process patient's co-payments.
• Schedule patients for follow up and post operative visit.
• Release of medical records to patients, physicians, law offices, insurance companies Answer busy telephone lines, Scan, organize and update charts.
• Verify Insurance.
• Call pharmacies and refill patient's medications when needed.
• Recorded and filed patient data and medical records.
• Experienced in EMR (spring Chart).

• Manage front desk with scheduling, billing medical/insurance records.
• Maintain communication between patient's, physicians, staff and hospital records.
• Acquire medical records from physicians and hospitals.
• Collect and process patient's co-payments.
• Schedule patients for follow up and post operative visit.
• Release of medical records to patients, physicians, law offices, etc.
• Mail PPO, HMO insurance letters.
• Answer busy telephone lines, file, organize and update charts.

• Collections/medical billing Performed 1500 forms to send to insurance compan