Brittany Miller
Asheville,NC
Summary
Dynamic Patient Care Coordinator with experience managing high-volume patient communications, scheduling coordination, and healthcare operations in fast-paced remote healthcare environments. Proven ability to improve workflows, manage escalations, and enhance patient experiences through effective collaboration with clinical, administrative, and billing teams.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Form Health
Boston, MA
06.2025 - Current
- Managed high-volume patient communications, coordinated appointments, addressed insurance inquiries, and provided prescription support in fast-paced telemedicine obesity medicine practice.
- Liaised between patients, clinicians, pharmacies, and billing teams to resolve scheduling, eligibility, and care coordination concerns with professionalism and empathy.
- Triaged patient messages, coordinated lab orders, and managed medical records.
- Collaborated cross-functionally with providers and internal teams to improve workflow efficiency, resolve escalated patient concerns, and maintain a high-quality patient experience.
- Collaborated cross-functionally with providers and internal teams to improve workflow efficiency, resolve escalated patient concerns, and maintain a high-quality patient experience.
Customer Support Supervisor
Capsule Pharmacy
03.2020 - Current
- Coordinated internal and external pharmacy operations, facilitating effective communication among customers, physicians, and insurers.
- Led and mentored remote support teams through quality audits, workflow coaching, and performance feedback to improve operational efficiency and customer satisfaction.
- Resolved escalated customer inquiries, collaborating on process improvements for enhanced workflow efficiency.
- Conducted tailored training sessions to elevate team skills, aligning goals for optimal performance and client satisfaction.
Administrative Assistant Manager
Trifecta Med Spa
New York, USA
09.2018 - 04.2020
- Coordinated intricate scheduling processes across diverse teams, ensuring adherence to operational timelines.
- Streamlined problem-solving and communication processes, maintaining seamless operations and achieving high client satisfaction.
- Cultivated client relationships and forged strategic alliances with medical representatives, enhancing product and service visibility.
Administrative Assistant
Rejuvenation MD NYC
New York, USA
04.2016 - 09.2018
- Oversaw office maintenance and inventory tracking, streamlining supply ordering processes to enhance operational efficiency.
- Directed daily logistical operations, managing treatment records, billing, and sensitive information to ensure accurate and timely processing.
- Delivered exceptional customer experiences through in-depth product knowledge and unwavering support.
Education
Certified Medical Assistant (MA)-In Progress -
Cap Year
Remote07-2026
Bachelors of Arts and Science -
Dowling College
Oakdale, NY01-2014
Skills
- Patient Care Coordination
- Care Scheduling & Appointment Management
- Insurance & Billing Support
- Escalation Resolution
- Quality Assurance Reviews
- EMR & Healthcare Systems
- Cross-Functional Team Collaboration
- Slack & Google Workspace
- Team Leadership & Mentorship
- Workflow Optimization
- Customer Service Excellence
- Clinical Operations Support
- Medical Records Management
- Remote Healthcare Operations
Timeline
Patient Care Coordinator
Form Health
06.2025 - Current
Customer Support Supervisor
Capsule Pharmacy
03.2020 - Current
Administrative Assistant Manager
Trifecta Med Spa
09.2018 - 04.2020
Administrative Assistant
Rejuvenation MD NYC
04.2016 - 09.2018
Certified Medical Assistant (MA)-In Progress -
Cap Year
Bachelors of Arts and Science -
Dowling College