Renee Duran

• Serve as the primary point of contact for patients, physicians, therapists, and clinical staff in a busy outpatient rehabilitation clinic.
• Schedule, coordinate, and confirm appointments using Epic EMR while optimizing provider schedules and patient access.
• Manage high-volume inbound and outbound patient calls with professionalism and efficiency.
• Verify insurance eligibility, patient demographics, referrals, and authorizations prior to appointments.
• Collaborate with multidisciplinary healthcare teams to ensure seamless patient care and efficient clinic workflow.
• Resolve scheduling conflicts and patient concerns while providing exceptional customer service.
• Maintain accurate electronic medical records and strict HIPAA compliance.
• Support daily front desk operations to improve patient flow and clinic efficiency.

• Confirmed accuracy of patient information in electronic systems.
• Educated new employees on registration processes and system usage guidelines.

• Managed front desk operations for a high-volume ophthalmology practice.
• Scheduled appointments for physicians and specialists while maximizing provider schedules.
• Answered multi-line phone systems and assisted patients with scheduling, insurance, and billing inquiries.
• Verified insurance eligibility and patient demographic information.
• Processed referrals and coordinated care with referring providers and specialists.
• Maintained accurate electronic medical records while ensuring HIPAA compliance.
• Delivered exceptional customer service to patients, families, and healthcare providers.

• Created a positive first impression by greeting patients and overseeing front desk activities.
• Maintained patient records using electronic health record systems accurately.

• Supported patients in activities of daily living, fostering independence and preserving dignity. • Administered medications and monitored patient condition. • Documented patient progress and relayed critical changes to nursing staff for optimal care. • Provided emotional support through companionship, contributing to improved patient well-being. and emotional support. • Coordinated transportation to medical appointments.

• Provided daily personal care to clients in their homes.
• Assisted clients with daily living activities and mobility support.
• Monitored client health and reported changes to healthcare professionals.