Dayanna Lopez Perez
Miami,FL
Summary
Dynamic healthcare professional with proven expertise in patient care and psychological support, honed at Steward Hialeah Hospital and in mental health settings. Excelled in utilizing EMR and healthcare systems, ensuring HIPAA compliance, and enhancing patient experiences through empathy and effective communication. Skilled in fostering teamwork and implementing evidence-based therapeutic approaches, significantly improving patient outcomes.
Overview
12
12
years of professional experience
Work History
Patient Access Rep
Steward Hialeah Hospital
04.2023 - 05.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
Psychologist
Mental Health
09.2012 - 12.2016
- Interviewed, observed, and surveyed patients to gain necessary information for psychological diagnosis.
- Managed caseload of individual clients, couples, and family therapy sessions.
- Developed customized treatment plans for clients, addressing their unique psychological needs and goals.
- Contributed to team development by providing clinical supervision to junior psychologists or interns seeking licensure.
- Implemented cognitive-behavioral techniques tailored towards each client''s specific symptomatology while monitoring progress throughout treatment duration.
- Established a strong professional network with local healthcare providers, enhancing referral partnerships and improving accessibility to mental health services for patients in need.
- Conducted thorough psychological assessments using various testing methods to provide accurate diagnoses and inform treatment strategies.
- Improved patient outcomes by utilizing evidence-based therapeutic approaches in individual and group therapy sessions.
Education
Bachelor In Psychology - Human
Medical Sciences Ernesto Che Guevara
Pinar Del Río, Cuba07.2012
Skills
- Patient check-in
- Healthcare systems navigation
- Strong empathy
- EMR
- Patient identity verification
- Medical insurance
- Patient documentation
- Insurance verifying
- Patient interviewing
Timeline
Patient Access Rep
Steward Hialeah Hospital
04.2023 - 05.2024
Psychologist
Mental Health
09.2012 - 12.2016
Bachelor In Psychology - Human
Medical Sciences Ernesto Che Guevara
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