Diamond Bass
Mobile,Alabama
Summary
EXPERIENCE:
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
5
5
years of professional experience
Work History
Patient Access Rep
Children's & Women's Hospital
02.2024 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all registrations
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance coverage and collecting copays.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Performing other tasks such as answering phone calls and figuring out the patient needs.
Call Center Rep
BHG Freedom Center
12.2023 - 02.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Cashier
Walmart
03.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Bath & Body Works
05.2022 - 03.2023
- Assisted customers by answering questions and fulfilling requests.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Sandwich Maker
Firehouse Subs
12.2019 - 05.2022
- Greeted guests, promoted specials, and took orders.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
Education
Bachelor of Science - Radiologic Sciences
University of South Alabama
Mobile, AL05-2027
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Healthcare systems navigation
- Phone and Email Etiquette
- Multitasking and Organization
- Patient check-in
- Registration and Admissions
- Customer service excellence
- Work Ethic and Integrity
- Reliability and punctuality
- Excellent teamwork
Timeline
Patient Access Rep
Children's & Women's Hospital
02.2024 - Current
Call Center Rep
BHG Freedom Center
12.2023 - 02.2024
Cashier
Walmart
03.2023 - 12.2023
Sales Associate
Bath & Body Works
05.2022 - 03.2023
Sandwich Maker
Firehouse Subs
12.2019 - 05.2022
Bachelor of Science - Radiologic Sciences
University of South Alabama