Chris Bagley

I lead the team that supports the adoption, promotion & innovation of digital experience initiatives across the US Federal Government. I'm responsible for talent development, client delivery, new business, & brand eminence across the market. I have the privilege to contribute to the development of IBM products,solutions, & offerings that bring the power of technologies like artificial intelligence to ethical human centered design. My team & I represent IBM's expertise & technical reach through:

UX Design: proficiency in user-centered design principles, wireframing, prototyping, & usability testing.

Research Methods: conducting research, interviews, surveys, & observational studies, interpret data to inform design decisions.

Information Architecture: Expertise in organizing & structuring information to optimize usability & accessibility. • Interaction Design: Creating engaging interactions through interfaces.

Analysis: Analyze metrics & user feedback to iterate & improve designs.

Tech Platforms: Understanding of technologies, platforms, & design tools like Sketch, Adobe XD, Figma, & many others.

Low Code/No Code Platforms such as Salesforce, ServiceNow, Appian, and others.

I am also the Federal market leader for IBM Garage. IBM Garage is an approach to structured

innovation that quickly creates & scales new ideas to significantly impact a client's business. By bringing together cross-functional teams, subject matter experts, & advanced technologies in our Washington DC Innovation Studio, IBM Garage fosters creativity, accelerates problem-solving, & delivers tangible results. Its flexible, modular structure allows it to be tailored to meet the specific needs of individual clients, ensuring a seamless fit within their existing organizational structures and workflows. Through the use of design thinking, agile methodologies, and cutting-edge tools, IBM Garage empowers businesses to navigate change, embrace innovation, and thrive in today's rapidly evolving landscape.

At Booz Allen I built experience design teams that still deliver value to clients and drive change inside the biggest enterprise environment in the world, the US Federal Government. My charge was to develop deep understanding of the business of government and empower the adoption of private sector innovation at public sector scale. Aimed at the challenges of the 21st century, I served as a hands-on partner and advisor to the leaders of federal agencies and the private citizens they serve. CX-ers are at the heart of creating the ideas that empower people to take command of their relationship with government service providers (e.g. Veterans' Affairs, IRS, Centers for Medicare and Medicaid, Labor, Housing and Agriculture, etc.). Our approach to better experiences for all reimagined complex client environments into integrated portfolios of products, each with specific purpose, clear capabilities and measurable impact. Through thorough research and holistic human centered design we didn't just deliver customer solutions - we built some of the very first teams inside client federal agencies who were taught to fish and then to take ownership of the end-to-end customer experience. This approach created educated and empowered clients who to this day invest in their customers' future rather than struggling to deliver as in the past.

• Charged with the leadership of deloitte.com/us and deloitteuniversitypress.com
• Specific functional areas included user experience, digital deployment platforms, organic and paid search engine optimization, and channel performance measurement and management.
• Adobe Experience Manager Administration and Operations

• Responsible for the development and leadership of the online strategy department on behalf of the Institute
• Key components include e-business and user experience strategy, user experience architecture and design, web analytics, digital relevance, search engine optimization, web content management, responsive/adaptive design, and enterprise information architecture.

• Making every interaction helpful and easy for CIGNA customers in order to help them improve their health and quality of life
• Accountable for development and implementation of the future state architecture across all delivery channels, with specific focus on health advocacy and coaching both online and through the call center network.

• Directly accountable for the strategy and execution of all initiatives related to the e-commerce and digital marketing channel
• Served as the customer experience design manager while implementing programs from search engine marketing and optimization (paid and organic search), affiliate partnerships & microsites, display advertising, and website performance metrics.

• Directly responsible for leading the customer experience program for the Chase retail eBanking site, inclusive of all consumer, high net worth, and middle market business User Experience.

• Directly responsible for the execution of critical merger projects on the e-banking platform to bring heritage Bank One and JPMorganChase online applications up to post merger target state for personal, small business, and large corporate retail and investment banking clients.

• Designed user interface / customer experience for a variety of Bank One's Lines of Business.

• Responsible for the development, implementation, and ongoing improvement of a fully compatible object oriented user centered design process for the Corporate Data and Objects group.

• Responsible for the technical approach, research, design, and development of an enterprise medical management and workflow system.