Chris Baker
Oxnard,CA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Amazon Flex Driver
Amazon
02.2021 - Current
- Transporting and/or moving various items from Amazon production environments to a variety of customers in various locations.
- Responsible for ensuring that items, goods, and/or merchandise are transported in a safe and timely manner.
Phone Salesman
Tarco Industries
02.2023 - 02.2025
- Responsible for generating business through outbound sales calls.
- Develop and maintain a relationship with new customers. Receiving and placing orders. Update customer database on a daily basis.
- Consistently met or exceeded monthly sales targets with a focus on offering tailored solutions to customers'' needs.
- Expanded customer base through proactive outbound calling campaigns targeting specific demographic groups.
Sales Associate Supervisor
Samsonite
05.2024 - 12.2024
- Assisted in the creation of visually appealing product displays that showcased merchandise effectively, driving increased sales interest from customers.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Spearheaded special events within the store such as promotional launches or holiday festivities that engaged both employees and clientele alike.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
Sales Associate
Pet Food Express
05.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Online Fulfillment associate
Target
11.2022 - 02.2023
- Ensure customer orders are fulfilled in a timely, precise manner.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
FedEx Package Handler
FedEx Ground
11.2020 - 09.2022
- Responsible for handling packages without dropping them or other brisk movements that could damage them.
- Confirming packaging labels. Ensuring each package is scanned to correct work area. Maintain safe working environment.
- Communicate with co-workers and clients to ensure the safe and on-time delivery of goods.
Phone Sales Representative
Tarco Industries
06.2018 - 03.2020
- Responsible for generating business through outbound sales calls.
- Develop and maintain a relationship with new customers. Receiving and placing orders. Update customer database on a daily basis.
Student Assistant
Oxnard College
09.2016 - 06.2018
- Oversee receptionist area, while providing exceptional customer service to students and staff.
- Utilize Grades First database to set appointments, send reminder email and texts, and documenting detailed notes regarding subject of appointment.
- Assist student walk-ins with accurate and efficient answers regarding academic registration questions, helping with navigation of student portal, scanning and making copies of required county forms.
- Maintain accurate and up-to-date hard-copy student files for completeness to establish regulations and procedure.
- Prepare correspondence between department and student to maintain awareness of upcoming meetings, events, activities and deadlines for county forms.
- Created database to track CalWORKs student work study pay and length of time.
- Create flyers and newsletters using desktop publishing software and Word.
- Train new Peer Advisors on forms, policies, student appointments and best practices.
Sales Associate
Big Lots
06.2009 - 07.2014
- Provide front line and sales floor customer service through orders, cash management, and various customer issues.
- Assess and maintain organization of merchandise.
Barback/Food Runner
Harris Ranch Restaurant
05.2004 - 08.2008
- Facilitate customer orders, provide additional service of individuals needs.
- Managed liquor room inventory and prepared requisitions.
Sales Representative/Customer Service
Dail America
09.1998 - 11.2000
- Addressed and resolved customer concerns and complaints.
- Updated business database daily.
- Record and keep record of names, purchase information, and general information of customers contacted.
- Delivered prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product.
Education
Computer Networking
Oxnard College
Oxnard, CA10.2017
Skills
- Strong communication skills
- Active listening
- Customer relations
- Time management skills
- Critical thinking
- Computer proficiency
Timeline
Sales Associate Supervisor
Samsonite
05.2024 - 12.2024
Sales Associate
Pet Food Express
05.2023 - 01.2024
Phone Salesman
Tarco Industries
02.2023 - 02.2025
Online Fulfillment associate
Target
11.2022 - 02.2023
Amazon Flex Driver
Amazon
02.2021 - Current
FedEx Package Handler
FedEx Ground
11.2020 - 09.2022
Phone Sales Representative
Tarco Industries
06.2018 - 03.2020
Student Assistant
Oxnard College
09.2016 - 06.2018
Sales Associate
Big Lots
06.2009 - 07.2014
Barback/Food Runner
Harris Ranch Restaurant
05.2004 - 08.2008
Sales Representative/Customer Service
Dail America
09.1998 - 11.2000
Computer Networking
Oxnard College
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