Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Chris Barton

Lake Forest,CA

Summary

Senior Service Manager with extensive experience at The Irvine Company, specializing in customer service and project management. Demonstrated expertise in budget management and safety compliance, promoting excellence and continuous learning within teams. Led maintenance operations to achieve timely project completions and high levels of resident satisfaction.

Overview

8
8
years of professional experience

Work History

Senior Service Manager II - Gateway

The Irvine Company Apartment Communities
Irvine , CA
06.2024 - Current
  • Creates a customer service-focused culture for residents, prospects, vendors, and employees; responds to and resolves resident requests and concerns; leads by example, and ensures a proactive approach is adopted for all key customer touch points.
  • Leads, develops, coaches all maintenance associates; schedules daily activities, maintenance service requests and unit turns; conducts formal and informal meetings with associates including 1:1’s, performance management process and associate feedback. Lead, coach and develop direct reports to create a culture of excellence and continuous learning.
  • Works in collaboration with Maintenance Operations Director and Director of Project Management to ensure projects are performed timely and with minimal delay and disruption to residents and prospects; ensure contractors are working within aesthetic and safety expectations.
  • Promotes a safe working environment; ensures all work is completed adhering to company standards and OSHA guidelines; conducts safety training is completed as well as training in electrical, plumbing, HVAC, etc.

Service Manager II - Estania/Solana/Oak Glen

The Irvine Company Apartment Communities
Irvine , CA
11.2021 - 06.2024
  • Ensures community common areas and grounds are maintained according to company standards; conducts inspections, identifies and resolves any hazards; responsible for overseeing and/or completing all required preventative maintenance to ensure proper asset preservation.
  • Coordinates and performs service requests in accordance with company standards; monitors unit turn
  • Manages maintenance budget; manages inventory of parts and supplies and ensure costs are minimized and adheres to budget; communicates and prepares required reporting outlining budget variances and recovery plan.

Service Technician

In-N-Out Burger
Irvine, CA
01.2017 - 11.2021
  • Maintenance and repair of all In-N-Out Burger restaurant equipment – Cooking equipment, A/C units, refrigeration, plumbing, light carpentry, door, shelves, etc.
  • Working well independently with little or no supervision
  • Observing all safety guidelines and maintaining the cleanliness of your specific work area

Education

HVAC Certifaction - HVAC

Orange Coast College
Costa Mesa, CA
04-2015

EPA Universal Certification - EPA

EPA
01-2006

Skills

  • Customer service
  • Project management
  • Equipment maintenance
  • Safety compliance
  • Budget management
  • Team building

Accomplishments

  • ECL 1 - Graduate
  • Core Value Award Winner Q1 FY'24
  • Salesforce for maintenance Trailblazer
  • FY '24 Service Manager of the year Nominee

Timeline

Senior Service Manager II - Gateway

The Irvine Company Apartment Communities
06.2024 - Current

Service Manager II - Estania/Solana/Oak Glen

The Irvine Company Apartment Communities
11.2021 - 06.2024

Service Technician

In-N-Out Burger
01.2017 - 11.2021

HVAC Certifaction - HVAC

Orange Coast College

EPA Universal Certification - EPA

EPA

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Chris Barton