Chris Bassett
Grandview,TN
Summary
Knowledgeable automotive professional with a background servicing both foreign and domestic vehicles for 28 Years. I achieved master certification with Daimler/Chrysler and Mercedes Benz. Previously ASE master certified with California smog license. Went from shop cleaner and climbed the ranks to shop owner. 15 Years experience as a service advisor. I am comfortable with ADP, Alldata, Identifix, and Mitchell.Frequently commended for work quality and speed.
Overview
32
32
years of professional experience
Work History
Mechanical Breakdown Claims Adjuster
Qbe Insurance Group
Remote
02.2022 - Current
- Evaluated and processed insurance claims to ensure compliance with policies and regulations.
- Conducted thorough investigations to gather relevant information for claim resolutions.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Answered customer questions regarding deductibles.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Business Owner/Service Writer/Technician
CB Automotive And Towing
Grandview, TN
02.2020 - 01.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and propose optimal solutions.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Oversaw daily operations of automotive repair and towing services to ensure customer satisfaction.
- Managed budgeting and financial forecasting to optimize resource allocation and reduce costs.
Owner/Service Writer/Technician
CB Automotive And Towing Inc
08.2018 - 12.2020
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Shared best practices for sales and customer service with other team members to help improve store's efficiency.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Used Mitchell1 computer system to enter customer information, create service records, order parts and develop cost estimations.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Maintained accurate records of time and materials required to perform repairs and service.
Owner/Service Writer/Technician
Precision Motorworks Inc
10.2007 - 06.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Implemented routine scheduled maintenance programs for established customers.
- Used Mitchell1 computer system to enter customer information, create service records, order parts and develop cost estimations.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Resolved concerns with products or services to help with retention and drive sales.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
Technician/Automotive Service Writer
Smythe European
05.2000 - 10.2007
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Operated specialized equipment such as SDS and Star-scan to test electronics and computer control systems.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into ADP database to track job status.
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Resolved concerns with products or services to help with retention and drive sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Technician/Automotive Service Writer
Stevens Creek Dodge
04.1995 - 05.2000
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
- Located and removed defective parts for skilled adjustment, repair or replacement.
- Established clear repair plans with line-item details of expected labor and parts costs.
- Corrected faults and maximized performance by rebuilding systems and individual components.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Operated specialized equipment such as DRBII and DRBIII to test electronics and computer control systems.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Maintained accurate records of time and materials required to perform repairs and service.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
- Completed customer orders and warranty services according to manufacturer specifications.
- Examined new and replacement parts to uncover defects.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Greeted and registered customers requiring service and directed automobiles to service garage.
- Accurately diagnosed and recorded service needs on work orders and provided details to technicians.
- Answered service department phone and responded promptly to questions and messages.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Used ADP computer system to enter customer information, create service records, order parts and develop cost estimations.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Resolved concerns with products or services to help with retention and drive sales.
Technician/Apprentice
Good Year Tire And Rubber
03.1993 - 04.1995
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Changed, rotated and balanced tires on different types of vehicles.
- Corrected unsafe conditions in work areas and immediately reported correctable conditions to supervisor.
Education
Associate of Science - Automotive
06.1998
High School Diploma -
04.1994
Skills
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Responding to Difficult Customers
- Accurate Estimates
- Estimating Repair Cost
- Understanding Customer Needs
- Time Management
- Computerized Diagnostics
- Troubleshooting and Diagnosing
- Component and System Testing
Timeline
Mechanical Breakdown Claims Adjuster - Qbe Insurance Group
02.2022 - Current
Business Owner/Service Writer/Technician - CB Automotive And Towing
02.2020 - 01.2022
Owner/Service Writer/Technician - CB Automotive And Towing Inc
08.2018 - 12.2020
Owner/Service Writer/Technician - Precision Motorworks Inc
10.2007 - 06.2018
Technician/Automotive Service Writer - Smythe European
05.2000 - 10.2007
Technician/Automotive Service Writer - Stevens Creek Dodge
04.1995 - 05.2000
Technician/Apprentice - Good Year Tire And Rubber
03.1993 - 04.1995
De Anza College - Associate of Science, Automotive
Lynbrook High School - High School Diploma,