Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Chris Belcher V

Houston,TX

Summary

Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.

Overview

11
11
years of professional experience

Work History

Treatment Coordinator/Assistant Office Manager

Aspen Dental
03.2023 - Current
  • Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Increased case acceptance rates through persuasive presentation of treatment options and benefits.
  • Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
  • Researched billing issues, scheduled appointments and verified insurance coverage.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
  • Communicated with patients, ensuring that medical information was kept private.
  • Completed annual chart audits.
  • Streamlined appointment scheduling for increased efficiency and reduced wait times.

Store Leader

GameStop
02.2020 - Current
  • Monitor profit and loss reports to view opportunities for growth and development
  • Management of payroll with given hours based on store performance
  • Creation of work schedules three weeks in advance
  • Management and regulation of customer relations
  • Administration of store inventory
  • Includes coordination of different tasks in relation to the inventory
  • Oversight and leadership of a team of employees
  • Includes training, personal management and coaching of store employees.

Store Leader

Gamesplus
07.2016 - 01.2020
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs
  • Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale
  • Prepare monthly budgets and approve budget expenditures
  • Resolve customer complaints regarding sales and customer service.

Assistant Manager

Leslie's Pools
06.2013 - 02.2016
  • Managed the safe sales of hazardous materials (abrasive chemicals)
  • Team management and delegation of tasks amongst team members
  • Provide customer service by assisting customer inquiries and complaints
  • Inventory management and usage of company POS software.

Education

Lone Star College
Cypress, TX
05.2014

High School Diploma -

Langham Creek High School
Houston, TX
06.2013

Skills

  • Microsoft Power BI
  • Kronos
  • ADP
  • WorkDay
  • Zoom
  • Microsoft Teams
  • Skype
  • Microsoft Office Programs
  • Team building & management
  • Marketing
  • Solutionist
  • Data entry & management
  • Sales training & demonstration
  • Patient Outreach and Follow-Up
  • HIPAA Compliance
  • Schedule Management
  • Patient Advocacy
  • Insurance Verification
  • Staff Management
  • Budget Development
  • Patient Education
  • Dental assessment experience
  • Payment Collection
  • Office Management

Timeline

Treatment Coordinator/Assistant Office Manager

Aspen Dental
03.2023 - Current

Store Leader

GameStop
02.2020 - Current

Store Leader

Gamesplus
07.2016 - 01.2020

Assistant Manager

Leslie's Pools
06.2013 - 02.2016

Lone Star College

High School Diploma -

Langham Creek High School

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Chris Belcher V