CHRIS BENSON
7-Eleven Inc.
Richland Hills,Texas
24
years of professional experience
Military veteran and results-driven professional with proven strengths in customer service, time management, trend analysis, and problem resolution. Skilled at identifying challenges, developing effective solutions, and driving positive outcomes. Recognized for building strong relationships, delivering exceptional service, consistently exceeding performance goals, collaborating across teams, and achieving organizational objectives. Effective verbal and written communicator with a commitment to operational excellence and customer satisfaction.
Work History
Licensing Specialist
2 Years 3 Months- Processed hiring calculations for workforce planning contractor to convert 7-Eleven INC. full-time employee.
- ·Power of Attorney in 4 states for tax and licensing regulatory compliance negotiations on behalf of 7-Eleven INC. and Speedway LLC regulatory agencies such as state Lottery Commissions, Secretary of State, Department of Revenue, Alcohol Bureau Commission, and Tobacco Commissions to name a few.
- Managed End-to-End Processes by directing the processing, tracking, and renewal of 2 states' multi-state business or professional licenses with a 99% on-time completion rate.
- Responsible for streamlined record keeping, maintained internal licensing databases, improving data accuracy and cutting application retrieval time for 573 business locations with a total of 3,486 license records.
- Provided executive support as the primary point of contact for internal staff and external agencies, resolving licensing inquiries and disputes quickly to maintain regulatory compliance.
- Audited Documentation through conducting routine audits of agent or provider records to verify required credentials, background checks, and continuing education credits remained current
- · Maintained regulatory compliance by staying up-to-date knowledge of licensing laws, policies, and procedures to ensure compliance at City, County, State, and Federal levels.
Account Resolution Specialist
4 Years 9 Months- Built rapport with customers in call center operations to identify opportunities for enhancing customer experience.
- Collaborated on debt consultation efforts to effectively resolve account receivable delinquencies.
- Call center operations environment built rapport with customers to help identify opportunities to improve the customer experience.
- Facilitated training company policies, procedures, CRM software platform, and collections management with 100% completion rate.
- Retained quality assurance expected average 97% or greater.
- Analyzed customer payment histories to identify patterns indicating potential default risk, supporting risk mitigation strategies.
Mortgage Loan Officer
9 Months- Handled inbound/outbound calls as call center professional using predictive and manual dialer to enhance customer engagement.
- Facilitated training for licensing and onboarding programs to equip new hires with necessary skills and knowledge.
- Completed quality control audit mortgage loans with 100% accuracy rate.
- Mitigated company risk and exposure by utilizing risk framework management of loans before submission for approval with 100% accuracy rate.
- Organized CRM systems SME to manage client information in accordance with data privacy standards with a 99% accuracy rate.
- Oversaw processing of mortgage loans within a loan pipeline. of 50-60 existing mortgage loans closing 70% of loan volume monthly.
- Facilitated training for licensing and training programs for new hires.
- Provided debt consolidation proposal to streamline expenses.
Property & Casualty Claims Adjuster/Processor
4 Years 7 Months- Created property damage estimates using Xactimate.
- Applied adequate reserves for expected claim expenses $100,000 value.
- Led team of 10 claims adjusters as Subject Matter Expert for 2 years, enhancing team knowledge and performance.
- Executed quality assurance audits for 2 years on all teams' completed claims files.
- Served as liaison with Enservio for 1 year during implementation of enterprise claim processing software, facilitating seamless transition and user adoption.
- Assigned as a Managed claims team operations to ensure effective handling of claims processes. for a period of 1-year.
- Performed all team members' administrative HR related functions.
- Performed all team members' administrative HR related functions.
- Responded to inbound/outbound customer service call center operations.
Retail reset Merchandiser/Coordinator
4 Years 11 Months- Oversaw customer service operations to enhance experience assisting customers with their product service needs.
- Served as project manager for team initiatives for 3 years direct supervisor of 11 employees.
- Managed HR functions for 11 team members, overseeing payroll, performance reviews, and PTO management.
- Maintained forecasting and scheduling to align with peak hours, employee availability, and workload demands.
- Analyzed quality assurance audits for 3 years of completed store remodels.
- Conducted new hire training sessions to ensure readiness and onboarding.
- Communicated operational status to Store Directors, Regional area executives, and corporate executives.
Flight line mechanic
7 Years 4 Months- Served as mechanic for rotary combat aircraft for two different series of rotary combat aircraft.
- Squadron quality assurance auditor for 2 years of the entire worksite.
- Collaborated to create a shop quality assurance program and performed as a Quality Assurance auditor duties for 3 years.
- Managed shop operations for 45 Marines in the charge of 45 Marines over 4 years.
- Managed daily shop operations, optimizing workflow and resource allocation for 4 years.
- Oversaw employee HR processes for 45 Marines, focusing on payroll and performance evaluations.
- Developed and implemented a new hire training program.
Education
Associate of Science
Associates of Applied Arts and Science - General Studies
Skills
Regulatory Compliance & Research
License Portfolio Management
Application Preparation & Submission
Budget Management
Regulatory Documentation
Compliance Auditing
Licensing Risk Assessment
Quality Assurance
Customer management
Employee management
Communication skills
Regulatory compliance
Database & Record Maintenance
Record management systems
Variance & gap analysis
Workflow optimization
Legal document drafting
Customer Relationship Management
Analytical and Organizational Skills
Cross-functional training
Employee Performance Management
Team Compliance Training
Stakeholder collaboration
Contract management
Regulatory Document Preparation
Attention to detail
Regulatory Gap Analysis
Licensing Law Knowledge
Interpersonal negotiation
Independent leadership
Attention to detail
Written & verbal communication
Negotiation skills
Leadership
Timeline
Licensing Specialist
7-Eleven Inc.
07.2024 - 10.2026Read More
Account Resolution Specialist
Wells Fargo
10.2019 - 07.2024Read More
Mortgage Loan Officer
AmeriSave Mortgage
10.2018 - 07.2019Read More
Property & Casualty Claims Adjuster/Processor
State Farm Insurance
10.2013 - 05.2018Read More
Retail reset Merchandiser/Coordinator
Advantage Sales & Marketing
08.2008 - 07.2013Read More
Flight line mechanic
United States Marine Corps
12.2002 - 04.2010Read More
Western Governors University
Associate of Science
Read More
North Central Texas College
Associates of Applied Arts and Science from General Studies
Read More