Experienced administrative and licensing professional with over 20 years of expertise in regulatory compliance, business licensing, customer service, and security operations. Skilled in managing licensing applications, maintaining confidential records, coordinating with government agencies, and ensuring compliance with state and federal regulations. Strong background in administrative support, document management, problem-solving, and client relations in fast-paced environments. Recognized for excellent organizational skills, attention to detail, professionalism, and the ability to effectively support both clients and internal teams.
Work History
Licensing/Renewal Account Manager
LicenseLogix
07.2020 - 05.2026
Manage and process state and local business license applications, renewals, and compliance filings for clients across multiple industries.
Research licensing regulations and ensure clients remain compliant with state, county, and municipal requirements.
Communicate with government agencies to resolve licensing issues, expedite approvals, and maintain accurate filing records.
Provide client support by tracking deadlines, preparing documentation, and advising on licensing procedures and requirements.
Assisted contractors and the public with licensing requirements, application procedures, and compliance questions.
Streamlined workflow processes, enhancing efficiency in document management systems.
Scheduled meetings, prepared reports, and coordinated administrative support for board members and departmental staff.
Processed correspondence, verified supporting documentation, and ensured timely completion of regulatory filings.
Coordinated licensing applications and ensured compliance with regulatory standards.
Security Coordinator
Time Warner Cable(Spectrum)
Columbia, SC
08.1997 - 09.2015
Coordinated employee, visitor, and contractor access by issuing badges, monitoring electronic security systems, and tracking credential activity.
Maintained confidential security records, transaction logs, court documents, and investigative reports with accuracy and attention to detail.
Conducted security audits, inspections, and incident investigations to ensure compliance with company policies and safety procedures.
Collaborated with management and law enforcement personnel while training staff on security protocols, emergency procedures, and badge access operations.