Summary
I have background and experience in lots of different areas including working behind a computer or in the front of a room training new hires or working events and providing security.
I have extensive knowledge and skills from all my roles held throughout my career, I am actively pursuing opportunities to find a company I really love and to grow with.
I have held high positions in management and have trained classes of 20 plus working in a fast paced call center setting and I can work magic.
I really love working with teams and as a former trainer/manager. I believe in always keeping a positive mindset and boosting morale with co workers helps us better reach the goals of the company.
The amazing and positive things we can do when we work together toward a common goal is something I always want to be apart of.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Guard
Echelon Private Security
06.2024 - 02.2025
- My Job duties at Echelon include keeping people and co workers safe while serving the community
- Having compassion and empathy for the people that I encounter
- Providing resources to Houseless and connections to resources like housing, water, food, blankets and more resources and agents to contact them and provide more
- Approach and de-escalate hostile situations
- Implementing community outreach and networking to provide assistance and help the houseless community
- Write reports daily and report suspicious activity, maintenance issues or safety issues
- Static and vehicle patrols, Respond to dispatch calls in an effective manner
- Navigate my way around to different properties and make sure everything is safe and secure
Facilitator/ Senior Advisor
Conduent
11.2020 - 06.2024
- Working as a level 4 Senior advisor at Conduent for Applecare support
- I was responsible for helping customers with solving technical issues and handling customer service requests for Apple products including IPhones, Ipads and mac computers
- During my time at Conduent I have worked my way up to this level and also am skilled to lead classes for new hires as a facilitator when needed
Security Guard
Spare Room Restaurant and Lounge
11.2019 - 03.2024
- Worked security during night shift for the bar
- I also worked the door and venue during bigger events like the get down and other special events including holiday events
- Secured perimeter around the property and made sure staff was kept safe
- Checked IDs before customers entered the bar and escorted out intoxicated customers
- Removed Cash and tickets from the slot machines at the end of my shift
- Helped close the bar down at the end of the night
Security Guard
The Old Church Concert Hall
01.2024 - 01.2024
- Worked Security for the old Church Concert hall
- Secured all entrance and exits before the music event
- Checked bags and checked in ticketed guests
- Escorted the band and stayed with person hired to guard through the entire event
Quinstreet Magellan Center Manager
Quinstreet Inc
08.2014 - 11.2020
- Quality Assurance, Team Lead/ Trainer and Representative
- My responsibilities at Quinstreet include daily and weekly collection of employee data statistics, Improving employee performance through coaching
- As Quality Assurance Analyst reviewing calls and scoring calls through multiple checks using google sheets
- Daily attendance and adherence checks
- Creating and launching games, power hours, motivation and fun across center
- Launching new campaigns
- Auditing weekly the progress of team leads
- Adding and removing new hires in house and remotely
- Utilizing multiple websites and programs
Security Guard
Marathon Taverna
10.2019 - 03.2020
- Performed physical security duties such as monitoring surveillance equipment, patrolling the building, and conducting perimeter checks
- Improved customer service by offering a friendly greeting and making sure that all employees and customers were safe
- Removed all cash and re filled tickets from the slot machines
- Stayed with the staff until the bar was closed and made sure the staff got home safe before leaving
Education
High School Diploma -
06-2005
Skills
- Verbal and written communication
- Security camera monitoring
- Foot and vehicle patrol
- Patrolling
- Workplace safety
- Tactical training
- New hire training
- Creative problem solving
- Student engagement
- Coaching and development
- Data entry
- Team leadership
Accomplishments
.
Certification
- Dpsst Security License
- Armed guard card
Timeline
Security Guard - Echelon Private Security
06.2024 - 02.2025
Security Guard - The Old Church Concert Hall
01.2024 - 01.2024
Facilitator/ Senior Advisor - Conduent
11.2020 - 06.2024
Security Guard - Spare Room Restaurant and Lounge
11.2019 - 03.2024
Security Guard - Marathon Taverna
10.2019 - 03.2020
Quinstreet Magellan Center Manager - Quinstreet Inc
08.2014 - 11.2020
Robert McQueen High - High School Diploma,
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