Chris Blackburn
Stockton,CA
Summary
I am a proactive Help Desk Technician with extensive experience in end-user troubleshooting and desktop support. I am skilled in software and hardware installation, remote support, and explaining technical information in clear terms. My strengths include issue resolution, system updates, remote system analysis, and maintaining internal databases.
Overview
6
6
years of professional experience
Work History
Help Desk Technician
Apex Technology Management
01.2021 - 12.2023
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problemsolving.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Support Technician
Valley Techlogic
04.2019 - 12.2020
- Desktop support
- Cloud services
- Service support
Volunteer
Cesar Chavez Central Library
11.2017 - 04.2019
- Data Entry
- Maintained internal database
- Oversaw system updates
Education
Associate of Science - Cloud Computing/ Project Management
Coastline Community College
06.2026
High School Diploma -
Edison High School
Stockton06.2003
Skills
- Software Updates
- Issue Resolution
- Remote System Analysis
- Application support
- User Training
- Remote Support
- Operating systems knowledge
- Technical Support Triage
- Help Desk Software
- Data Backup and Recovery
Timeline
Help Desk Technician
Apex Technology Management
01.2021 - 12.2023
Support Technician
Valley Techlogic
04.2019 - 12.2020
Volunteer
Cesar Chavez Central Library
11.2017 - 04.2019
Associate of Science - Cloud Computing/ Project Management
Coastline Community College
High School Diploma -
Edison High School
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