Chris Bratek
Auburn,NY
Summary
Dynamic Store Manager with a proven track record at Sherwin-Williams, achieving over 500% growth in new account sales. Expert in inventory control and team development, fostering a high-performance culture. Strong communicator skilled in negotiation and customer service, consistently maintaining industry-leading profit margins and exceptional customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager/Market Manager
Sherwin-Williams
Auburn, US
10.2022 - Current
- Work in a heavy sales, and customer service driven environment, must generate cold call leads, along with generating existing leads, must set up meetings with clients and accounts, must maintain existing and new accounts.
- Must manage inventory and keep costs low including setting pricing to increase margins, we are currently best in district with strong margins relative to market, and great customer service response times.
- Leading the entire store and delegating responsibilities to the team, must schedule the team, and make sure payroll is done accordingly, in charge of all coaching scenarios and leading team culture to align with store goals.
- Entire control over inventory including outside purchase orders, and cost negotiation.
- Maintain high safety efforts, and all safety codes are upheld.
- Maintain building code, and building safety standards.
- Must maintain a full P & L, while maintaining all controllable and expenses, in charge of all store investments. Must maintain probability and yearly profit growth. in charge of own advertisement and expenses to drive business. Maintained a much higher than average and district leading profit margins for several years now.
- In my time here, I have increased new account sales by well over 500% and won district leadership awards for it, and heavy community outreach, I have kept the team highly energized and kept on pace to fix inventory issues. Maintained multiple high level account complaints and navigated them to increased sales, and increased their own sales volumes as a business. Maintained very high profit margins and overall store profitability while maintaining a strong no-turnover workforce that is eager and named districts best in terms of store culture.
Manager on Duty (MOD) / Operations Manager / Customer Service Manager
Tops Friendly Markets
Auburn, US
02.2019 - 10.2022
- I was a customer service manager, that is in charge of running the front end on shifts, including customer service desk, the office, the front end of the store and gas station. I lead my team of associates during the day and assign roles, and also assign job duties.
- I have to manage a variety of tasks throughout the day including curbside delivery orders, making sure all scheduled breaks are following through, dealing with customer and employee complaints, and assisting other managers throughout the store I am also a MOD at the store which is a general manager, When the store manager leaves for the day or is not there for the day. I am in charge of the entire store and everything within, temperature checks constantly, inventory checks, department checks, and customer complaints, I have to unload all trucks that come in, and deal with all emergencies.
- Also build displays, deal with inventory, supply and general ordering, Asset protection.
- While CSM/Operations manager I held very good inventory scores, along with keeping turnover low in my direct oversight. Reduced complaints from staff and customers, and created increased cross training synergy among staff in different departments, this caused us to decrease turnover by increasing parttimer hours and filling needed shifts outside of home job. I maintained perfect audit company scores, and had great fundraiser turnout.
Deli Associate
Walmart
Auburn, US
11.2016 - 10.2017
- Was a deli service clerk at walmart and was also a support manager in training, had to assist customers in a deli and in carry out foods, had to prepare salads and subs, and cut meat, had to work in a team environment and learned excellent cleaning skills.
Assistant Store Manager
Dunkin' Donuts
Auburn, US
06.2014 - 07.2015
- Led an created line charts for the crew members, Led the crew in general, As I was an interim Manager I did some bookeeping work, but was at a minimum at that time.
- I had to schedule all staff, and produce the line charts for them to know where they were working, was in charge of inventory, had to maintain all standards set by Cafua Management at that time.
- Store had very low turnover, and increased employee productivity with an above average drive through time, and much higher customer satisfaction scores.
Education
High school diploma -
Auburn High School
Auburn, NYSkills
- Computer Operation
- Microsoft Excel
- Team Development
- Teamwork
- Assistant manager experience
- Food Handling
- Shift management
- CRM software
- Bilingual
- Communication skills
- Computer Skills
- Store management
- Computer Literacy
- Profit & loss
- Inventory control
- Pricing
- Sales management
- Supervising experience
- Grocery store
- POS
- Public speaking
- Merchandising
- Team management
- Team Leader
- Sales
- Payroll
- Organizational skills
- Shift Management
- Food Service
- Management
- Microsoft Office
- Supervising Experience
- Negotiation
- Food Preparation
- Customer service
- English
- Cash register
- Microsoft Word
- Microsoft PowerPoint
- Financial acumen
- Cold calling
- Leadership
- Food Safety
- Retail sales
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Store Manager/Market Manager
Sherwin-Williams
10.2022 - Current
Manager on Duty (MOD) / Operations Manager / Customer Service Manager
Tops Friendly Markets
02.2019 - 10.2022
Deli Associate
Walmart
11.2016 - 10.2017
Assistant Store Manager
Dunkin' Donuts
06.2014 - 07.2015
High school diploma -
Auburn High School