Chris Breedlove
Cape Coral,FL
Summary
Dedicated Store Manager with more than 25 years in store management. Well-versed in directing personnel, creating a positive culture in a competitive environment and who is passionate about achieving organizational results. Believes in exceptional customer service, high level of personal and professional integrity.
Overview
26
26
years of professional experience
Work History
District Sales Manager
Spirit Halloween
Southwest Florida
07.2019 - 11.2023
- Responsible for all aspects of store operations including, sales, payroll, recruiting, training, employee relations, expense control, permitting, customer relations and shrink.
- Successfully completed construction and tear down of all stores within time frame
- Achieved regional sales goal of 10% by completing audits, resolving problems, training staff members and completing action plans
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
- Partnered with Zone manager to help other districts maximize their performance on sales, recruiting, training & construction
- Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
Assistant Manager
Extra Space Storage
Indianapolis Indiana
02.2018 - Current
- Generated repeat business through exceptional customer service and responding to customer concerns with friendly and knowledgeable service.
- Completed all daily tasks and special assignments with efficient, quality-driven approach.
- Work with customers to identify their needs and provide solutions that will enhance their storage experience. Top in district at 67% conversion rate of new customers.
- Accurately managed cash and balancing receipts, pursuing collections, posting payments and processing daily bank deposits accurately and timely.
- Managed day to day operations of business.
- Managed inventory control processes to meet our customer needs. Store was #1 in merchandise sales and average sale per unit in our district.
District Sales Manager
Spirit Halloween
Indianapolis Indiana
07.2017 - 11.2017
- Exceeded Regional annual sales target by 20%.
- #1 in Zone for sale to plan, units per transaction & average dollar per sale.
- Exceeded goal for Spirit of Children by 20%.
- #1 in Zone for operating budget for year.
- Hired, trained and developed all managers.
- Supervised sales force of 60 associates.
- Managed multiple locations from permitting, planning, set up and tear down.
Store Manager
Michaels Arts and Crafts
Indianapolis Indiana
08.2014 - 12.2016
- Managed $6 million retail store.
- Managed staff of 35+ sales associates, 3 department managers and 1 assistant manager.
- Top 10% performing store in sales and profit margin within company and #1 store in Indiana.
- Hired, trained and evaluated personnel in their perspective positions.
- Directed all receiving of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Completed monthly profit and loss performance reports.
- Created work schedules according to sales volume and number of employees.
- Engaged and interacted with customers to create positive shopping experiences and drive revenue growth.
- Reported to district manager regarding all store and staff issues, financial goals and sales.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Increased Voice of customer scores in all 5 metrics, 7% increase in likely to recommend, over previous year.
Store Manager
Michaels Arts and Crafts
Bloomington Indiana
07.1997 - 07.2014
- Managed $3.5 million retail store.
- Managed staff of 30+ associates.
- Completed profit and loss performance reports to improve overall sales performance.
- Responsible for hiring , evaluating and coaching/counseling staff.
- Implemented 5 star program to improve process effectiveness.
- Developed merchandising strategy to efficiently move overstock.
- Created interior displays to promote products in alignment with corporate sales objectives.
- Held weekly meetings with sales staff to identify techniques to overcome sales obstacles.
Skills
- Excellent Customer Service Skills
- Personnel Development
- Staff Training and Development
- Loss Prevention
- P&L Analysis
- Microsoft Word & Excel
- District Manager
- Time Management
- Outstanding Communication Skills
- Store Operations
- Excellent Leadership Skills
- Inventory Management
- Goal-Oriented
- Cultivates Company Culture
- Multi-unit management
- Self Motivated
Accomplishments
- Passed every operational audit in 19 years of service with Michaels.
- Ace store manager while in Bloomington, IN. Traveled to other markets within the U.S. and managed stores in absence of store managers.
- Training store manager: Trained future store managers to have full comprehension of managing a Michaels store.
- Store manager mentor: Followed up with any issues a manager might have while managing their stores.
- Assisted in new store set-up and personnel hiring.
- Successfully completed a new store layout in Castleton to improve sales.
- Exceeded $6 millionin sales for the first time in Castleton, with a 3.5% over comp. and a 4.7% over last year. Achieved this by changing the culture of the store and engaging our associates.
- Associate engagement survey scores rose from a 58% to a 78% while managing the Castleton store. Management effectiveness went from a 54% to a 91%.
References
available upon request
Education
- IUPUI - Indianapolis, Indiana
- Ball State University - Muncie, Indiana
Timeline
District Sales Manager
Spirit Halloween
07.2019 - 11.2023
Assistant Manager
Extra Space Storage
02.2018 - Current
District Sales Manager
Spirit Halloween
07.2017 - 11.2017
Store Manager
Michaels Arts and Crafts
08.2014 - 12.2016
Store Manager
Michaels Arts and Crafts
07.1997 - 07.2014