General Manager of Operations and Continuous Improvement
Midway,GA
Overview
19
19
years of professional experience
Work History
General Manager of Continuous Improvement
Distribution Services International (DSI)
Port Wentworth, GA
01.2023 - Current
Developed a trainer certification program to enhance one-on-one instruction, improving safety awareness and process accountability.
Strengthened and standardized all SOPs; created onboard presentations for new recruits.
Designed a new leadership structure based on span-of-control principles to improve operational coverage and efficiency.
Built a performance accountability framework using Power BI dashboards, enabling visibility and engagement in key metrics including safety (TRIR), productivity, inventory accuracy, and retention.
Established a continuous improvement culture through daily dock walks, action tracking, and data-led initiatives.
Director of Operations
NFI / California Cartage Co.
Port Wentworth, GA
01.2018 - 01.2023
Oversaw six facilities and eight customer accounts across Savannah, GA and Compton, CA.
Managed annual budgets and full P&L accountability, ensuring profitability and operational compliance.
Led multiple start-ups and relocations, including facility design, staffing, and process integration.
Directed quarterly business reviews (QBRs) to present KPI performance, safety metrics, and operational improvements to key stakeholders.
Conducted monthly forecasting and operational audits covering safety, security, and productivity metrics.
General Manager
California Cartage Co.
Port Wentworth, GA
01.2011 - 01.2018
Managed a $17M operation including budgeting, forecasting, and performance management.
Developed monthly production and staffing plans aligned with financial and throughput forecasts.
Created vessel planning tools to improve forecast accuracy and labor allocation.
Implemented KPI reporting for safety, productivity, quality, and shipping accuracy.
Developed productivity scorecards and cross-training programs to improve flexibility and reduce downtime.
Established business improvement teams focused on process optimization and safety initiatives.
Retail Partners: Target, Lowe’s Home Improvement (Transload Operations)
Assistant General Manager
California Cartage Co.
Port Wentworth, GA
01.2007 - 01.2011
Developed and implemented SOPs for safety compliance, CTPAT security, expedite, and transloading operations.
Managed CTPAT inspections and maintained full certification compliance with U.S. Customs.
Tracked daily and shift-level production using scorecards and performance metrics.
Led leadership development programs and staffing alignment based on throughput forecasts.
Oversaw facility upgrades and maintenance projects to ensure operational readiness.
<ul><li>Spearhead all accounting operations, including A/R, A/P, payroll, and general ledger, for a midsized financial services firm, resulting in a 25% improvement in operational efficiency.</li><li>Prepare and analyze complex financial statements and reports, providing actionable insights to senior management and supporting data-driven decision-making.</li><li>Lead and mentor a team of 5 accounting professionals, fostering a culture of continuous learning and development, and achieving a 95% employee satisfaction rate.</li><li>Collaborate with external auditors and regulatory bodies, ensuring compliance with GAAP, IFRS, and internal control procedures, and successfully navigating annual audits.</li><li>Implement and manage a new accounts payable system, reducing processing time by 30% and improving accuracy by 20%.</li><li>Key Achievement: Successfully managed a complex merger and acquisition project, ensuring seamless integration of financial systems and minimizing disruption to daily operations.</li></ul> at Security Financial Services<ul><li>Spearhead all accounting operations, including A/R, A/P, payroll, and general ledger, for a midsized financial services firm, resulting in a 25% improvement in operational efficiency.</li><li>Prepare and analyze complex financial statements and reports, providing actionable insights to senior management and supporting data-driven decision-making.</li><li>Lead and mentor a team of 5 accounting professionals, fostering a culture of continuous learning and development, and achieving a 95% employee satisfaction rate.</li><li>Collaborate with external auditors and regulatory bodies, ensuring compliance with GAAP, IFRS, and internal control procedures, and successfully navigating annual audits.</li><li>Implement and manage a new accounts payable system, reducing processing time by 30% and improving accuracy by 20%.</li><li>Key Achievement: Successfully managed a complex merger and acquisition project, ensuring seamless integration of financial systems and minimizing disruption to daily operations.</li></ul> at Security Financial Services
Spearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last MileSpearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last Mile
<ul><li>Facilitate collaboration with Grades 3–5 teachers to design and adapt instructional plans and materials that meet students’ diverse cultural, developmental, and academic needs.</li><li>Conduct classroom observations and provide actionable, strengths-based coaching—offering real-time and post-observation feedback to enhance teaching practices and student engagement.</li><li>Lead schoolwide curriculum initiatives, planning and implementation of a standards-aligned curriculum, model best instructional practices through demonstration lessons, and facilitate data-driven intervention meetings, resulting in a 3% increase in EOG scores across Grades 3–5.</li><li>Collaborate with administrators on weekly instructional walk-throughs, staff development, and continuous schoolwide academic improvement.</li><li>Promote professional growth by facilitating training and reflective practices aligned with school and district goals.</li><li>Assist in selecting and implementing instructional materials and resources in line with school improvement and strategic plans.</li><li>Collaborate with administrators, teachers, families, and community partners to foster instructional alignment and academic improvement.</li></ul> at Durham Charter School<ul><li>Facilitate collaboration with Grades 3–5 teachers to design and adapt instructional plans and materials that meet students’ diverse cultural, developmental, and academic needs.</li><li>Conduct classroom observations and provide actionable, strengths-based coaching—offering real-time and post-observation feedback to enhance teaching practices and student engagement.</li><li>Lead schoolwide curriculum initiatives, planning and implementation of a standards-aligned curriculum, model best instructional practices through demonstration lessons, and facilitate data-driven intervention meetings, resulting in a 3% increase in EOG scores across Grades 3–5.</li><li>Collaborate with administrators on weekly instructional walk-throughs, staff development, and continuous schoolwide academic improvement.</li><li>Promote professional growth by facilitating training and reflective practices aligned with school and district goals.</li><li>Assist in selecting and implementing instructional materials and resources in line with school improvement and strategic plans.</li><li>Collaborate with administrators, teachers, families, and community partners to foster instructional alignment and academic improvement.</li></ul> at Durham Charter School
Manager, Continuous Improvement; Project Manager at American Credit AcceptanceManager, Continuous Improvement; Project Manager at American Credit Acceptance