Motivated and accomplished college graduate with Bachelor's degrees in psychology and sociology. Adept at applying critical thinking and problem-solving skills to various challenges. Strong work ethic, quick learner, and excellent team player. A passion for continuous learning and professional development. Eager to leverage education and skills to contribute positively to a dynamic work environment and make a meaningful impact.
Work History
Juvenile Court Counselor Trainee
1 Year 9 Months
NCDPS | 10.2024 - 07.2026
Facilitated individual and group counseling sessions to support client mental health and personal development.
Developed intervention plans tailored to client needs, ensuring alignment with juvenile's goals.
Collaborated with multidisciplinary teams to assess client progress and adjust treatment strategies accordingly.
Conducted intake assessments to evaluate client histories and determine appropriate service referrals.
Analyzed case documentation for compliance with state regulations, ensuring adherence to ethical standards in practice.
Maintained strict confidentiality in all interactions with clients, adhering to ethical guidelines set forth by professional organizations.
Server/Barista
2 Years 10 Months
Aramark | 08.2021 - 06.2024
Delivered exceptional customer service by accurately taking orders and ensuring prompt delivery of food and drinks, enhancing guest satisfaction
Prepared and served a variety of coffee beverages, including lattes, cappuccinos, and cold brews, while maintaining cleanliness and organization of the coffee station
Coordinated with kitchen staff to ensure accuracy of orders and timely delivery of food items, improving overall dining experience
Reconciled cash registers at end of each shift, ensuring accuracy and accountability in cash transactions
Customer Lead
3 Years 8 Months
Foodlion | 12.2018 - 08.2022
Collaboratively worked with a team of customer service representatives, providing training to new hires and providing guidance, and ongoing support to ensure top-notch customer experiences
Liaised between customers and internal departments to resolve issues, ensuring seamless customer interactions
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Education
Bachelors of Science - Psychology
Western Carolina University | Cullowhee, North Carolina | 05-2024
Pursued a Bachelor's degree in Psychology at Western Carolina University, where I have gained a solid foundation in various areas of psychology, including developmental, cognitive, and social psychology. Completed coursework in research methods, statistics, and experimental psychology, providing me with the necessary analytical and critical thinking skills to approach psychological phenomena.
Actively involved in a research project as part of a team, focusing on topics such as the impact of virtual nature on health outcomes.
Bachelors of Science - Sociology
Western Carolina University | Cullowhee, North Carolina | 05-2024
Completed a comprehensive curriculum in sociology, studying topics such as social inequality, research methods, and sociological theory. Developed strong analytical and critical thinking skills through coursework that fostered a deep understanding of societal structures and dynamics, enhancing the ability to contribute to meaningful discussions and problem-solving within diverse community settings.
Skills
Case management
Empathy and communication
Behavioral interventions
Motivational interviewing
Facilitation
Collaboration
Empathy and Communicating
Multicultural competence
Building rapport
Customer Service
Mentoring
Treatment Planning
Certification
Social and Behavioral Research, Western Carolina University, January 2023
Mental Health First Aid, National Council for Mental Wellbeing, February 2024
Juvenile Court Counselor at Division of Juvenile Justice and Delinquency PreventionJuvenile Court Counselor at Division of Juvenile Justice and Delinquency Prevention