Christopher Byun
Littleton,CO
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
waiter
The Yabby Hut
Littleton, CO
08.2012 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
Restaurant Manager
The Yabby Hut
Lakewood, CO
08.2012 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Sushi Chef
The Sushi Man
Denver, CO
10.2014 - 06.2019
- Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
- Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Education
High School Diploma -
Bear Creek High School
Lakewood, CO06.2009
Skills
- Specials Promotion and Upselling
- Customer Service and Rapport
- Guest Relations Management
- Front of House Management
- Anticipating Problems
- Staff Scheduling
- Staffing and Sales Reporting
- Money Handling
- Performance Improvement
- Investigating Complaints
- Guest Satisfaction
- Sales Goals
Additional Information
- Authorized to work in the US for any employer
Timeline
Sushi Chef
The Sushi Man
10.2014 - 06.2019
waiter
The Yabby Hut
08.2012 - Current
Restaurant Manager
The Yabby Hut
08.2012 - Current
High School Diploma -
Bear Creek High School
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