CHRIS CACCIATO
WOODBURY,CT
Summary
Proven leader with strategic thinking and a strong work ethic, seeking to advance career through new challenges. Highly motivated and adaptable, with exceptional interpersonal skills. Demonstrated ability to work independently and rapidly acquire new competencies.
Overview
18
18
years of professional experience
Work History
Senior, Customer Finance
Cartus
Danbury, USA
11.2007 - Current
- Daily management of 3 employees
- Act as main point of contact for Service Team members and manage team workloads on a daily basis
- Track and record errors and audit results for individual Service Team analysts
- Provide coaching opportunities to direct team members monthly and as needed
- Participate in performance management: addressing and documenting employee issues, writing and reviewing RTMs
- Created multiple trainings for AP team trainings as well as SDE trainings
- Member of Project Greenlight and assisted in Project Maverick and APEX
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Education
High School Degree -
Brookfield High School
Brookfield, CT06-1991
Some College (No Degree) -
Western Connecticut State University
Danbury, CTSkills
- Process improvement and data analysis
- Coaching and collaboration
- Task prioritization and management
- Problem-solving and leadership
- Self-direction
- Communication skills
- Performance evaluation
Timeline
Senior, Customer Finance
Cartus
11.2007 - Current
High School Degree -
Brookfield High School
Some College (No Degree) -
Western Connecticut State University