Chris Caggiano
Pine Grove,PA
Summary
Driven by a robust background at MSC Industrial Supply, I excel in leveraging exceptional MSC product knowledge and technical expertise to enhance team productivity and customer satisfaction. My proficiency in Microsoft Excel and adeptness in team leadership have consistently propelled cross-functional teams toward surpassing performance targets, with a keen focus on training and problem-solving.
Overview
28
28
years of professional experience
Work History
Product Cross Refence/Quote Specialist/ Team Trainer
MSC Industrial Supply
Harrisburg, PA
08.2007 - Current
- Supported cross-functional teams by offering expertise on product offerings, pricing strategies, and market trends.
- Provided comprehensive training to new employees on company policies, systems, and quoting procedures.
- Fostered a collaborative environment among team members, leading to increased productivity and shared best practices.
- Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
- Improved efficiency within the team by establishing standardized templates for common scenarios.
- Exceeded performance targets consistently due to attention to detail, quick turnaround times, and reliable estimates.
Customer Service Representative/Technical Support Representative
MSC Industrial Supply
Harrisburg, PA
01.2003 - 08.2007
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Bin Check/Inventory Specialist
MSCI
Harrisburg, PA
01.2001 - 01.2003
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Merchandise Selector/General Warehouse Worker
MSC Industrial Supply
Harrisburg, PA
01.1996 - 01.2001
- Picked and packed order items.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Prepared and checked outbound shipments for accuracy.
- Received and processed warehouse orders using handheld scanner.
- Operated various warehouse equipment such as forklifts, pallet jacks, and hand trucks to efficiently handle materials.
Education
High School Diploma -
Wellington C Mepham High School
Bellmore, NY1991
Skills
26 years of Industrial supply product knowledge
Technical/Engineering Experience
Machine shop/Metal working
Training experience
Microsoft Excel proficiency
Data Interpretation
Data Collection
Team Leadership
Timeline
Product Cross Refence/Quote Specialist/ Team Trainer
MSC Industrial Supply
08.2007 - Current
Customer Service Representative/Technical Support Representative
MSC Industrial Supply
01.2003 - 08.2007
Bin Check/Inventory Specialist
MSCI
01.2001 - 01.2003
Merchandise Selector/General Warehouse Worker
MSC Industrial Supply
01.1996 - 01.2001
High School Diploma -
Wellington C Mepham High School